Jennifer Grayek
Quantico
Summary
Caring Funeral Assitant/Mortuary Student driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
Overview
17
17
years of professional experience
Work History
Funeral Assistant
SCI
2023.09 - Current
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Provided administrative support to funeral home staff.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Processed death certificate and other required paperwork.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Provided personal assistance, emotional support and personal care to clients.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Facility Manager
United States Air Force
2022.01 - 2023.05
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Held classes to teach staff facility procedures.
- Ordered, maintained and distributed supplies and inventory.
Assistant Manger
Harley Davidson
2015.12 - 2017.06
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Substitute Teacher
DODEA Schools
2013.12 - 2015.06
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Assisted students in mastering subject material and preparing for tests.
- Monitored student behavior and administered discipline as needed.
- Developed and implemented behavior management plans for students with challenging behavior.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Receptionist
Quantico Vet Clinic
2012.10 - 2013.08
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Caregiver
MCCS
2010.11 - 2011.12
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided support and guidance to children in conflict resolution.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Monitored children's activities to verify safety and wellbeing.
- Documented children's growth and development.
- Logged information regarding naps, feedings, and any medications administered.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Student Intern
Oceanside Police Department
2007.08 - 2008.09
- Sorted and organized files, spreadsheets, and reports.
- Prepared and maintained trial evidence while following chain of custody protocol.
- Provided assistance to the detectives of the Family Protection Unit.
- Conducted follow up interviews with victims of domestic violence
- Scheduled, moderated and participated in Diversion Program appointments.
- Assisted with Child Protective Services follow up interviews and updated case files.
- Assisted with and updated missing person case files.
- Interviewed victims of domestic violence and coordinated aftercare resources.
Education
Associate of Science - Funeral Services
Brightpoint Community College
Chester, VA05.2025
Associate of Arts - American Sign Language
Saddleback Community College
Mission Viejo, CA05.2021
Master of Arts - Justice Studies
Fort Hays State University
Hays, Ks05.2008
Bachelor of Arts - General Studies/Justice Studies
Fort Hays State University
Hays, KS05.2006
Skills
- Friendly
- Cultural Sensitivity
- Guest Assistance
- Time Management
- Compassionate communication
- Office Administration
- Grief support
- Customer Response
- Empathetic
Timeline
Funeral Assistant
SCI
2023.09 - Current
Facility Manager
United States Air Force
2022.01 - 2023.05
Assistant Manger
Harley Davidson
2015.12 - 2017.06
Substitute Teacher
DODEA Schools
2013.12 - 2015.06
Receptionist
Quantico Vet Clinic
2012.10 - 2013.08
Assistant Caregiver
MCCS
2010.11 - 2011.12
Student Intern
Oceanside Police Department
2007.08 - 2008.09
Associate of Science - Funeral Services
Brightpoint Community College
Associate of Arts - American Sign Language
Saddleback Community College
Master of Arts - Justice Studies
Fort Hays State University
Bachelor of Arts - General Studies/Justice Studies
Fort Hays State University
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