JENNIFER HENRY

• Directed the development of automated self-healing systems, significantly improving wireless connectivity, device access, and recovery across global sites, supporting millions of devices with minimal downtime and enhanced operational efficiency. Led two teams of developers responsible for providing network visibility and performance metrics for fulfillment centers worldwide.
• Strengthened network performance monitoring for 100+ fulfillment centers by creating tools to track the connectivity of 8-10M devices, enhancing operational reliability and improving real-time insights into performance bottlenecks across global sites.
• Boosted operational efficiency by developing solutions that addressed regional connectivity challenges, particularly in regions with lower-quality infrastructure, including offshore locations, ensuring fulfillment centers maintained optimal network reliability.
• Championed value-driven prioritization by calculating the impact of downtime on fulfillment promises, leading to targeted initiatives that minimized operational delays. Enabled proactive identification of network issues, reducing unexpected downtimes.
• Enhanced team productivity by spearheading the launch of a self-healing platform that ran millions of times across global sites, empowering network developers to create and deploy workflows independently while maintaining network stability.

Delivered a large‑scale scanner‑tracking program for loss‑prevention that was deployed to over 1,000 sites across the United States, Europe, APAC, and Africa, supporting more than 3 million devices.

• Partnered with stakeholders in multiple locations and time zones ensuring clear, consistent communication.
• Defined end‑to‑end roadmaps for multi‑year, multi‑team programs, overseeing scope, schedule, and risk registers
• Established proactive review cadences and contingency plans to keep programs on track.
• Mentored and managed TPMs and set standards for intake, prioritization, and reporting processes.
• Improved the effectiveness of Agile/SAFe ceremonies, set up RACI matrices, and introduced KPI dashboards improving visibility and effectiveness.

• Led a team of developers working on automating mail-order pharmacy processes and regulatory programs. Facilitated career development for the team and ensured timely delivery of .NET-based solutions, facilitating the seamless fulfillment of prescriptions.
• Improved operational performance by leading automation initiatives for pharmacy processes, reducing manual intervention while handling controlled substances, and streamlining remote pharmacist approval workflows for regulatory compliance.
• Facilitated innovation by collaborating with the team to implement a remote pharmacist platform using Google Glass and tablets, allowing pharmacists to provide approval from anywhere, improving overall pharmacy operations.
• Orchestrated the introduction of agile practices, running retrospectives to identify inefficiencies, and setting new standards for the team, ensuring incremental deliveries that met business requirements and enhanced overall project reliability.
• Oversaw the automation of pharmacy processes in large fulfillment centers, managing software systems responsible for robotic prescription sorting and packaging, leading to faster order fulfillment and improving the accuracy of handling medications.

Defined end‑to‑end roadmaps for multi‑year modernization programs (National Grid, Cornell University, enterprise Gmail migration). I managed scope, schedule, budget, and risk registers, delivering all milestones on time and within approved budgets, while providing technical leadership and cross‑functional coordination across remote utility and education teams.

• Directed the Gmail migration, handling bulk email and attachment transfers while launching a new intranet site that synced with internal back‑office tools to boost collaboration.
• Integrated back‑end systems for utility clients, linking customer‑interaction platforms to CRM solutions, which sharpened outage, billing, and account tracking and broadened organizational visibility.
• Built Cornell’s research platform by adding a web interface, enhancing usability and embedding it within the university’s main site for a seamless experience.
• Revamped National Grid’s payment workflow by connecting a legacy COBOL mainframe to a modern web vendor platform, accelerating processing speed and improving cash‑flow management.

• Spearheaded software engineering efforts for the health division during acquisition, managing the migration of critical business applications to new servers. Directed teams to ensure seamless integration and continued business operations post-acquisition.
• Strengthened back-end infrastructure by overseeing the integration of new server environments and coordinating efforts between IT and development teams to ensure the continued functionality of critical data collection and processing systems.
• Facilitated team upskilling by training engineers in VB.NET and Java technologies, enhancing technical capabilities and ensuring smooth application migration during the acquisition while maintaining system performance and integrating with new systems.

• Led C# .NET development efforts within an agile framework, driving innovation in application design and functionality. Oversaw client-facing investor access applications, enhancing user experience and security through the integration of two-factor authentication.
• Optimized user experience by leading the redesign of the organization's investor access application, introducing enhanced security measures such as two-factor authentication and enabling clients to manage their portfolios securely.
• Oversaw the integration of bill pay services with third-party vendors through single sign-on functionality, enabling clients to seamlessly access financial services, improving user experience, and streamlining payment processes.