Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hines

Madison Heights

Summary

Dynamic sales associate with proven customer service skills. Adept at cash handling and POS operations, I excel in fostering customer relationships and enhancing store appeal. Teamwork and problem-solving abilities, I consistently prioritize customer engagement to drive repeat business and satisfaction.

Overview

15
15
years of professional experience

Work History

Sales Associate

Pet and Aquatic Warehouse
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash and card transactions to complete customer purchases.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.

CNP

Amherst County Public Schools
08.2016 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.

Server

OIP
07.2018 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

YMCA Child Care

YMCA Child Development Center
08.2012 - 06.2016
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed strong bonds with each child, creating a sense of security within the childcare environment.
  • Improved language skills in young children through engaging storytelling and interactive activities.
  • Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
  • Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
  • Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

CNP Sub

Amherst County Public Schools
09.2010 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Provided exemplary service to students, staff, and visitors.
  • Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
  • Assisted in menu planning to incorporate seasonal and popular items, attracting more patrons.
  • Operated cash registers accurately, ensuring correct billing and seamless checkout process for customers.
  • Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Pharmacy Technician Intern

CVS Pharmacy
01.2011 - 03.2011
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Mastered pharmacy software systems for accurate data entry, streamlined prescription processing, and reduced wait times for customers.
  • Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted with filling of over [Number] prescriptions daily.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.

Education

No Degree - Pharmacy Tech

Central Virginia Community College
Lynchburg, VA
05-2011

High School Diploma -

Amherst County High School
Amherst, VA
06-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Customer engagement
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • POS system operation
  • Retail store operations

Timeline

Sales Associate

Pet and Aquatic Warehouse
02.2022 - Current

Server

OIP
07.2018 - 05.2021

CNP

Amherst County Public Schools
08.2016 - 06.2021

YMCA Child Care

YMCA Child Development Center
08.2012 - 06.2016

Pharmacy Technician Intern

CVS Pharmacy
01.2011 - 03.2011

CNP Sub

Amherst County Public Schools
09.2010 - 06.2016

No Degree - Pharmacy Tech

Central Virginia Community College

High School Diploma -

Amherst County High School

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Jennifer Hines