Jennifer Kilgore
Amherst
Summary
SEEKING PROGRAM OR PROJECT MANAGEMENT CONSULTING OPPORTUNITY OR PROGRAM / POLICY SUPPORT ROLE
Jennifer is an experienced IT consultant, project manager, and program manager with direct experience in systems design & deployment, strategic communications, business process re-engineering, operations, financial analysis, and strategy development. She has led large teams and key task forces over a 15 year career working for a variety of Fortune 50 companies and clients, including the US Government.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
37
37
years of professional experience
Work History
Owner, Operations & Business Development
Fairview Bed and Breakfast Estate
Amherst, VA, USA
11.2017 - Current
- Extensive marketing development, including successful technology strategies with 3 online marketing platforms with sales over $150K
- Strong, successful customer service interface with over 1500 total guest visits, as evidenced by a 5 Star Airbnb rating.
- Family-Managed Property Start-up STVR Business, 10 years in business, 20 person guest property, operations, property development, business development; Business process analysis to support ongoing digital communications, operations and sales
Owner, Operations & Business Development
Fairview Bed and Breakfast Estate
Amherst, VA, USA
11.2017 - Current
- Extensive marketing development, including successful technology strategies with 3 online marketing platforms with sales over $150K
- Strong, successful customer service interface with over 1500 total guest visits, as evidenced by a 5 Star Airbnb rating.
- Family-Managed Property Start-up STVR Business, 10 years in business, 20 person guest property, operations, property development, business development; Business process analysis to support ongoing digital communications, operations and sales
Senior Project Leader
CFA Institute
Charlottesville, VA, USA
10.2023 - 01.2025
- Delivered senior project management support to the PMO in Content Development for the Certificates Division delivering projects in Canvas, and other key CMS and LMS systems for the financial community
- Delivered project management documents and remote team collaboration including leading team meetings using Jira, MS Teams, One Note and Visio
- Developed and monitored project plans, key delivery workstreams for content creation, design, testing and deployment
- Integrated deployment plans for certificate development with internal IT, Marketing and Senior Leadership to ensure all requirements were met and testing was successfully completed
- (non-profit enterprise)
Senior Project Leader
CFA Institute
Charlottesville, VA, USA
10.2023 - 01.2025
- Delivered senior project management support to the PMO in Content Development for the Certificates Division delivering projects in Canvas, and other key CMS and LMS systems for the financial community
- Delivered project management documents and remote team collaboration including leading team meetings using Jira, MS Teams, One Note and Visio
- Developed and monitored project plans, key delivery workstreams for content creation, design, testing and deployment
- Integrated deployment plans for certificate development with internal IT, Marketing and Senior Leadership to ensure all requirements were met and testing was successfully completed
- (non-profit enterprise)
Senior Project Leader
Ochsner Health System
New Orleans, LA, USA
02.2014 - 01.2017
- Delivered senior project management support to the PMO (Deloitte & Ochsner) in the areas of Go-Live readiness; performance assessment; deployment and production support
- Provided Finance business requirements analysis for key interfaces and integration Testing (WorkDay HR/Payroll & Lawson /Infor Financials)
- Supported Finance Transformation initiatives in the process areas of greater automation, automated accruals, advanced analytics, shorter annual and month end close and asset tracking and depreciation
- Developed Cognos reporting strategy and work plan for Command Center in support of Go-Live for Workday and production readiness, including Kronos deployment
- Developed and delivered Kronos clock deployment strategy to the enterprise
- Developed and delivered Report deployment strategy to the enterprise
Senior Project Leader
Ochsner Health System
New Orleans, LA, USA
02.2014 - 01.2017
- Delivered senior project management support to the PMO (Deloitte & Ochsner) in the areas of Go-Live readiness; performance assessment; deployment and production support
- Provided Finance business requirements analysis for key interfaces and integration Testing (WorkDay HR/Payroll & Lawson /Infor Financials)
- Supported Finance Transformation initiatives in the process areas of greater automation, automated accruals, advanced analytics, shorter annual and month end close and asset tracking and depreciation
- Developed Cognos reporting strategy and work plan for Command Center in support of Go-Live for Workday and production readiness, including Kronos deployment
- Developed and delivered Kronos clock deployment strategy to the enterprise
- Developed and delivered Report deployment strategy to the enterprise
Finance Service Manager
City of New Orleans
New Orleans, LA, USA
02.2014 - 02.2015
- Provided senior project management in the area of application support for all Tier 1 applications supporting the City’s core financials, including ADP (HR /Payroll) and 2 legacy systems for GL, AP, AR and SSRS for reporting and analytics
- Conducted Business analysis for core requirements (including IBM rules engine), reporting, process analysis, process reengineering, enterprise planning, and overall quality assurance
- Supported ERP selection process, city-wide capabilities analysis, data and architecture evaluation and readiness, and implementation support for Financials, Asset Management, Work Order Management and GIS capabilities
- Provided Program management for strategic initiatives including asset tracking and control
- Implemented improved planning tools for prioritizing and managing collection systems logic and workflow in RCS system (Revenue Collection System),generating annual cost savings of $1.2 Million
- Improved synergy between the CFO and the City’s CIO, including Systems Operations and ITI for financial planning and IT operations and implementations
- Provided direct coordination and collaboration between CFO and CIO and 4 key Bureau Chief Leads for Treasury, Revenue, Purchasing and Accounting City Departments
- Provided data mapping solutions for revenue collections forecasting as well as comprehensive forecasting reports for portfolio collections contributing to additional $2 Million annual budget savings
Finance Service Manager
City of New Orleans
New Orleans, LA, USA
02.2014 - 02.2015
- Provided senior project management in the area of application support for all Tier 1 applications supporting the City’s core financials, including ADP (HR /Payroll) and 2 legacy systems for GL, AP, AR and SSRS for reporting and analytics
- Conducted Business analysis for core requirements (including IBM rules engine), reporting, process analysis, process reengineering, enterprise planning, and overall quality assurance
- Supported ERP selection process, city-wide capabilities analysis, data and architecture evaluation and readiness, and implementation support for Financials, Asset Management, Work Order Management and GIS capabilities
- Provided Program management for strategic initiatives including asset tracking and control
- Implemented improved planning tools for prioritizing and managing collection systems logic and workflow in RCS system (Revenue Collection System),generating annual cost savings of $1.2 Million
- Improved synergy between the CFO and the City’s CIO, including Systems Operations and ITI for financial planning and IT operations and implementations
- Provided direct coordination and collaboration between CFO and CIO and 4 key Bureau Chief Leads for Treasury, Revenue, Purchasing and Accounting City Departments
- Provided data mapping solutions for revenue collections forecasting as well as comprehensive forecasting reports for portfolio collections contributing to additional $2 Million annual budget savings
Strategic Consultant, Department of Social Services
North Highland
Richmond, VA, USA
04.2013 - 01.2014
- Provided senior project management support in the area of business analysis for requirements, process analysis, process reengineering, enterprise planning, and quality assurance
- Supported senior communications to budget committee for ROI analysis on business investments for a variety of health-related IT internal implementations
- Supported release management for phased implementations of over 25 IT projects in a phased release schedule over an 24 month IT schedule
Strategic Consultant, Department of Social Services
North Highland
Richmond, VA, USA
04.2013 - 01.2014
- Provided senior project management support in the area of business analysis for requirements, process analysis, process reengineering, enterprise planning, and quality assurance
- Supported senior communications to budget committee for ROI analysis on business investments for a variety of health-related IT internal implementations
- Supported release management for phased implementations of over 25 IT projects in a phased release schedule over an 24 month IT schedule
Management Consultant & Associate
Booz-Allen & Hamilton
McLean, VA, USA
05.2002 - 06.2010
- Provided senior program support for Office of Secretary of Defense, Quadrennial Defense Roadmap for Strategic Communications, a keystone senior leadership initiative
- Advised the client on strategic communication plans, processes, campaigns, products, critical change management strategies, stakeholder analysis and outreach; customer relationship management strategies, including key performance metrics
- Supported policy development, analysis and staff coordination on the Department of Defense Directive on Strategic Communications
- Managed a team of 8 personnel in support of the program office, providing quality assurance and thought leadership for total program oversight
- Provided senior program support and system project management for SAP ERP implementation
- Developed strategic communication plans, campaigns, and products, including change management strategies, stakeholder analysis, monitored customer relationship management strategies for the CIO organization, including key performance metrics
- Led the primary team to completion of the core deliverable: DoD Transformation Plan for the Army Reserve, including concept of operations for review of IRR core processes (6 major initiatives), serving as lead facilitator for the requirements analysis effort
- Co-authored the final document which won SECARMY approval in December 2005
Management Consultant & Associate
Booz-Allen & Hamilton
McLean, VA, USA
05.2002 - 06.2010
- Provided senior program support for Office of Secretary of Defense, Quadrennial Defense Roadmap for Strategic Communications, a keystone senior leadership initiative
- Advised the client on strategic communication plans, processes, campaigns, products, critical change management strategies, stakeholder analysis and outreach; customer relationship management strategies, including key performance metrics
- Supported policy development, analysis and staff coordination on the Department of Defense Directive on Strategic Communications
- Managed a team of 8 personnel in support of the program office, providing quality assurance and thought leadership for total program oversight
- Provided senior program support and system project management for SAP ERP implementation
- Developed strategic communication plans, campaigns, and products, including change management strategies, stakeholder analysis, monitored customer relationship management strategies for the CIO organization, including key performance metrics
- Led the primary team to completion of the core deliverable: DoD Transformation Plan for the Army Reserve, including concept of operations for review of IRR core processes (6 major initiatives), serving as lead facilitator for the requirements analysis effort
- Co-authored the final document which won SECARMY approval in December 2005
Manager
KPMG
01.1999 - 11.2001
- Developed and managed the implementation of master and detailed project plans for the entire project lifecycle implementations (SAP, PeopleSoft, Oracle) including developing work breakdown structures at the task level (task start /finish estimates, resource utilization estimates and assignments) and monitoring actual performance tracking of task / milestone percent complete against a base-lined plan.
- Executed and facilitated executive joint application development sessions (JAD) with core team and sponsors for a rapid re-engineering fit/gap analysis
- Supervised and directed data mapping and data requirements analysis in conjunction with detail specifications for each existing business process and legacy data conversion including data cleanup analysis.
Manager
KPMG
01.1999 - 11.2001
- Developed and managed the implementation of master and detailed project plans for the entire project lifecycle implementations (SAP, PeopleSoft, Oracle) including developing work breakdown structures at the task level (task start /finish estimates, resource utilization estimates and assignments) and monitoring actual performance tracking of task / milestone percent complete against a base-lined plan.
- Executed and facilitated executive joint application development sessions (JAD) with core team and sponsors for a rapid re-engineering fit/gap analysis
- Supervised and directed data mapping and data requirements analysis in conjunction with detail specifications for each existing business process and legacy data conversion including data cleanup analysis.
Congressional Aide
United States Senate
Atlanta, GA, USA
01.1989 - 01.1993
- Provided casework review and development and legislative / constituent liaison to the State Department, Immigration and Naturalization Service, Veterans Affairs and Department of Defense
- Provided briefing preparation, constituency casework, public and community relations for the Senator, Administrative Assistant to the Senator and Executive Director of the Atlanta State Office
Congressional Aide
United States Senate
Atlanta, GA, USA
01.1989 - 01.1993
- Provided casework review and development and legislative / constituent liaison to the State Department, Immigration and Naturalization Service, Veterans Affairs and Department of Defense
- Provided briefing preparation, constituency casework, public and community relations for the Senator, Administrative Assistant to the Senator and Executive Director of the Atlanta State Office
Education
M.P.A. - Public Administration
University of Georgia
01-1994
B.A. - undefined
North Georgia College
01-1982
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Client service
Timeline
Senior Project Leader
CFA Institute
10.2023 - 01.2025
Senior Project Leader
CFA Institute
10.2023 - 01.2025
Owner, Operations & Business Development
Fairview Bed and Breakfast Estate
11.2017 - Current
Owner, Operations & Business Development
Fairview Bed and Breakfast Estate
11.2017 - Current
Senior Project Leader
Ochsner Health System
02.2014 - 01.2017
Senior Project Leader
Ochsner Health System
02.2014 - 01.2017
Finance Service Manager
City of New Orleans
02.2014 - 02.2015
Finance Service Manager
City of New Orleans
02.2014 - 02.2015
Strategic Consultant, Department of Social Services
North Highland
04.2013 - 01.2014
Strategic Consultant, Department of Social Services
North Highland
04.2013 - 01.2014
Management Consultant & Associate
Booz-Allen & Hamilton
05.2002 - 06.2010
Management Consultant & Associate
Booz-Allen & Hamilton
05.2002 - 06.2010
Manager
KPMG
01.1999 - 11.2001
Manager
KPMG
01.1999 - 11.2001
Congressional Aide
United States Senate
01.1989 - 01.1993
Congressional Aide
United States Senate
01.1989 - 01.1993
B.A. - undefined
North Georgia College
M.P.A. - Public Administration
University of Georgia
Markets
- State & Local
- Federal DOD
- Federal Civilian
- Higher Ed
- Corporate
- Senior International Finance
- Aerospace
Locations
- Fairview Bed and Breakfast Estate, Amherst, VA, 24521
- CFA Institute, Charlottesville, VA, 22902
- Ochsner Health System, New Orleans, LA, 70112
- North Highland, Richmond, VA, 23220
- City of New Orleans, New Orleans, LA, 70112
- Booz-Allen & Hamilton, McLean, VA, 22102
- United States Senate, Atlanta, GA, 30301