Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Kirkpatrick

Woodbridge

Summary

Dynamic Cheese Manager at Wegmans with a proven track record in enhancing customer satisfaction through personalized recommendations and engaging events. Expert in food safety regulations and sanitation standards, I successfully reduced waste and improved inventory management, driving a 50% increase in sales through effective merchandising and team training.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cheese Manager

Wegmans
11.2022 - 03.2024
  • Boosted store reputation for quality products by consistently maintaining a diverse and high-quality cheese selection.
  • Implemented efficient merchandising strategies, showcasing featured products and optimizing store layout for ease of navigation.
  • Developed employee training programs that increased team knowledge of cheese varieties, production methods, and pairings.
  • Organized in-store tastings and events to engage customers with unique experiences and promote product discovery.
  • Managed inventory effectively, reducing waste and ensuring optimal product freshness.
  • Enhanced customer satisfaction by providing personalized cheese recommendations and pairing suggestions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Prep Cook

Jack Stack Barbeque
01.2022 - 08.2022
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Trained and assisted new kitchen staff members.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Played key role in special events catering, ensuring high-quality food production under pressure.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Cleaner

Cottage Care
10.2020 - 01.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Cashier

Aldi
02.2020 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to significant decrease in queue times by streamlining checkout process.

Assistant Deli Manager

Hen House Market
03.2003 - 01.2020
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
  • Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
  • Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
  • Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
  • Increased sales 50% through suggestive selling of promotional items.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Inventoried food products and associated materials on weekly basis.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.

Education

High School Diploma -

Washington High School
Kansas City, KS
05-2002

Skills

  • Food safety regulations
  • Sanitation standards
  • Storage optimization
  • Allergen awareness

Certification

  • Certified Food Safety Manager, Wegmans- Aug.15 2023-Aug.15,2028

Timeline

Cheese Manager

Wegmans
11.2022 - 03.2024

Prep Cook

Jack Stack Barbeque
01.2022 - 08.2022

Cleaner

Cottage Care
10.2020 - 01.2022

Cashier

Aldi
02.2020 - 10.2020

Assistant Deli Manager

Hen House Market
03.2003 - 01.2020

High School Diploma -

Washington High School

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Jennifer Kirkpatrick