Jennifer Martin
Chesterfield
Summary
Results-driven professional with expertise in client relationship management and customer service strategy. Proven track record in overseeing renewal and remarketing processes, ensuring optimal coverage and pricing. Provides consultative guidance to clients on strategic insurance decisions, enhancing client satisfaction and retention.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Client Manager
PCF Insurance Services of the West LLC
N Chesterfield
04.2012 - Current
- Lead the Renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing.
- Provided consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions.
- Functioned as the main day-to-day contact for a designated book of clients, addressing their insurance needs with minimal oversight.
- Troubleshot complex client issues, collaborating with underwriters and internal teams to ensure timely resolutions.
- Managed endorsements, claims inquiries, and audits with meticulous attention to detail, ensuring high-quality service delivery.
- Oversaw onboarding of new accounts, streamlining collection and analysis of underwriting data for better client integration.
- Utilized the AMS360 information technology program to maintain comprehensive, accurate client records and document all servicing activities.
- Provided guidance and resources to junior account team members.
- Stayed informed on industry trends, product offerings, and regulatory changes impacting clients.
Cashier
Ukrop's
Chesterfield
06.1994 - 04.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with inquiries and provided excellent service.
- Provided exceptional customer service by actively listening and engaging with patrons to address their needs.
- Greeted customers and responded to inquiries about store products and services, enhancing customer experience.
- Trained new cashiers on procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store promotions to effectively inform customers about sales opportunities.
- Cultivated strong relationships with team members to enhance collaboration.
Education
Associate of Arts - Liberal Arts And Sciences
John Tyler Community College
Chester, VA05-1998
Skills
- Client relationship management
- Policy analysis
- Claims management
- Sales strategy development
- Insurance underwriting
- Compliance management
- Risk assessment
Certification
- Personal Lines Virginia Insurance License
Timeline
Client Manager
PCF Insurance Services of the West LLC
04.2012 - Current
Cashier
Ukrop's
06.1994 - 04.2012
Associate of Arts - Liberal Arts And Sciences
John Tyler Community College