Jennifer May J

• Managed customer transactions and account inquiries efficiently.
• Assisted clients in understanding banking products and services.
• Processed loan applications and conducted credit evaluations.
• Collaborated with team members to resolve client issues promptly.
• Ensured compliance with regulatory requirements and internal policies.
• Trained new staff on operational procedures and customer service standards.
• Implemented process improvements to enhance workflow efficiency.
• Developed strong relationships with clients to foster loyalty and retention.
• Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
• Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
• Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
• Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
• Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
• Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
• Maintained a balanced main bank by conducting daily audits and reconciliations.
• Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
• Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
• Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
• Safeguarded company assets by adhering to strict security protocols and maintaining constant vigilance during transactions.
• Ensured compliance with federal regulations and internal policies by staying up-to-date on industry changes and adjusting procedures accordingly.
• Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
• Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
• Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
• Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
• Replenished ATM funds in empty canisters prior to validation process.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Mentored newly hired team members on appropriate responses to patron questions.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Trained new hires on customer service policies and procedures.

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• Optimized stock levels and coordinated resources to support employees' needs.
• Improved team performance by providing direction and hands-on support.
• Set staffing schedules, administered payroll, and coordinated equipment maintenance.
• Worked closely with associates on 'safety first' initiatives. Department went a record 358 days without a associate incident.
• Led a crew-based department of 85 plus associates and recognized as a top performer related to production output.
• Departmental team very involved in plant's Generating Real Ideas Together Program (GRIT) initiative with department being recognized as the top performer in the plant.
• Completed daily audits and trot lines to ensure departmental production quality and equipment efficiency.
• Utilized interpersonal skills to empower associates to be accountable for shift performance.
• Handled all first level discipline with common sense approach and consistency.
• Maintained a high level of machine efficiency and housekeeping at all times during shift.