JENNIFER MILLER
Hampton
Summary
Over 30 years of experience in customer service and administrative roles within government and financial sectors. Expertise in database management, compliance systems, and workflow optimization. Recognized for analytical leadership and operational excellence, with a focus on secure data governance. Proven success in streamlining office operations to enhance efficiency and accuracy while managing multiple tasks independently.
Overview
30
30
years of professional experience
Work History
Administrative Support Specialist
Virginia ABC Authority
Newport News, VA
09.2019 - Current
- Lead administrator and subject matter expert for Accela statewide licensing system supporting enforcement operations
- Ensure regulatory compliance and integrity across high-volume licensing and investigative records.
- Analyze operational workflows and implement process improvements to increase efficiency and accuracy.
- Produce executive-level compliance, audit, and trend analysis reports to guide strategic decisions.
- Provide application troubleshooting and systems support across cross-functional enforcement teams.
- Train and mentor staff on regulatory systems, documentation standards, and secure data handling
- Handled incoming and outgoing mail.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks daily.
Housing Program Specialist
Alaska Housing Finance Corporation
Anchorage, AK
08.2016 - 03.2019
- Administered the Yardi housing database, overseeing eligibility, inspections, vendor accounts, and compliance documentation
- Developed automated reporting and tracking tools, improving operational turnaround time
- Ensured full compliance with federal HUD regulations and confidentiality standards
- Collaborated with stakeholders to resolve data discrepancies and improve system accuracy
- Explained the criteria for public housing and assisted eligible low-income families with the application process.
- Collected and analyzed client income, credit report, assets, and debts to determine eligibility for housing program.
- Completed data entry, maintained a filing system for housing program participants, and entered and retrieved data for accuracy, completeness, and privacy.
- Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
- Explained rental and housing regulations to clients and helped each discover the best options for housing.
Accounting Tech I
City of Palmer
Palmer, AK
01.2015 - 08.2016
- Managed 2,000+ business licenses and $6M in annual tax revenue with full compliance oversight
- Conducted reconciliations, audits, and delinquency analysis to protect municipal revenue streams
- Strengthened internal data validation processes, reducing reporting discrepancies
- Entered figures using a 10-key calculator to compute data quickly.
- Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record-keeping purposes.
Accounts Payable Coordinator III
Ferguson Enterprises
Newport News, VA
10.2010 - 01.2015
- Reconciled multi-vendor ERP accounts and resolved complex financial discrepancies
- Enhanced audit readiness through improved tracking systems and documentation controls
- Maintained high production standards while managing vendor relationships
- Reached out to vendors and customers to verify information and follow up on client issues.
- Streamlined daily reporting information entry for efficient record-keeping purposes.
- Entered figures using a 10-key calculator to compute data quickly.
Education
B.S. - Computer Information Systems
Southern New Hampshire University
Manchester, NH01-2026
A.S. - Business Administration
Southern New Hampshire University
Manchester, NH05-2023
Skills
- Systems analysis and data governance
- Regulatory compliance
- Workflow optimization
- Reporting and analytics
- Stakeholder collaboration
- SQL and advanced Excel
- Visio and cloud fundamentals
- Agile methodologies
- ERP systems management
- Data integrity controls
- Systems administration
- Calendar management
- Administrative procedures
- Business correspondence
- Spreadsheet creation
- Telephone reception
- Verbal communication
- Appointment scheduling
- File organization
- Word processing
- Document scanning
- Confidential document control
- Office record management
- Customer relationship management
- Microsoft Office Suite proficiency
- Multitasking skills
- Self-motivation and initiative-taking
- Task prioritization