Jennifer Nicholson
Yorktown
Summary
Motivated, empathetic, and client-focused professional with over two years of experience helping clients navigate a wide range of personal challenges and enhancing emotional, situational, and spiritual well-being. Proficient and passionate about building strong, supportive, and collaborative relationships with clients and utilizing proven therapeutic techniques to help foster personal growth and agency. Deeply committed to creating a safe and welcoming space where clients feel heard, valued, understood, and empowered to achieve goals and lasting positive change and resilience.
Overview
2
2
years of professional experience
Work History
Senior Client Advocate
Alcove Health Women’s Clinic
09.2022 - Current
- Demonstrates active listening, emotional intelligence, and strong collaborative skills
- Adjusts to individual client needs seamlessly and effectively
- Takes initiative by growing resource library, seeking and bringing in competent referrals for clients and staff
- Firm understanding and implementation of protocols, processes, and procedures
- Redesigned and enhanced the training process for incoming advocates
- Consistently met and exceeded individual Key Performance Indicators while managing a caseload of over 100 clients
- Skilled in utilizing the clinic’s CRM system to manage client interactions and data
- Responsible for running monthly reports on paid and volunteer advocates
- Oversees and supports a group of 20+ individuals in the clinic mentorship program
Education
Master of Arts - Clinical Mental Health Counseling
Regent University
01.2026
Bachelor of Arts - Biblical And Theological Studies And Psychology
Regent University
05-2023
Skills
- Client advocacy
- Building rapport
- Self-care strategies
- Adept at conflict resolution
- Client records management
- Multicultural competence
- Office administration
- Time management
- Team collaboration
- Positive patient experiences
Professional References
- Shantelle Giles, Clinic Director, Alcove Health Women’s Clinic, shantelle@alcovehealth.org
- Kinta Dye, Nursing Director, Alcove Health Women’s Clinic, kinta@alcovehealth.org
- Karen Reynolds, Senior Client Advocate, Alcove Health Women’s Clinic, karen@alcovehealth.org
Timeline
Senior Client Advocate
Alcove Health Women’s Clinic
09.2022 - Current
Master of Arts - Clinical Mental Health Counseling
Regent University
Bachelor of Arts - Biblical And Theological Studies And Psychology
Regent University
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