Jennifer Pearson
Falls Church
Summary
Dedicated and personable professional with a background in fitness, hospitality, and customer service, committed to building meaningful relationships and delivering exceptional experiences. My experience has strengthened my skills in communication, leadership, conflict resolution, and problem-solving while working in dynamic, fast-paced environments.
As a Membership Manager at Onelife Fitness, I enjoy helping individuals begin and maintain their fitness journeys by providing personalized support and fostering a welcoming community. Combined with my experience in hospitality and team supervision, I bring a strong work ethic, adaptability, and a customer-first mindset to every role. I am passionate about creating positive interactions, supporting team success, and contributing to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Manager
Onelife Fitness
Tyson's Corner, VA
11.2025 - Current
- Streamlined onboarding processes, improving new member integration experience.
- Developed and implemented membership engagement strategies to enhance member retention.
- Developed and implemented sales strategies to enhance market penetration.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted research and evaluated competitors' products, services, pricing, and market strategies to identify industry trends, opportunities, and areas for competitive advantage.
- Relationship Building with Clients: Developed and maintained strong client relationships through effective communication, personalized service, and consistent follow-up.
- Demonstrated the ability to quickly adjust to changing priorities, learn new processes, and perform effectively in fast-paced environments while maintaining a positive attitude and delivering consistent results.
- Strengthened member loyalty by building lasting relationships, providing exceptional service, and proactively addressing concerns to enhance satisfaction and encourage long-term engagement.
Host
Zebbie's Garden
Washington, DC
12.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Front Desk Attendant
Onelife Fitness
Tyson's Corner, VA
08.2025 - 11.2025
- Coordinated appointment scheduling and maintained accurate records in reservation systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with training new staff on front desk procedures and customer interaction protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Host
Selva DC
Washington, DC
03.2025 - 07.2025
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Lifeguard
Splashdown Waterpark
Manassas, VA
04.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Red-Cross certified
Supervisor
Splashdown Waterpark
Manassas, VA
04.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Coordinated employee schedules to ensure appropriate staffing levels, support daily operations, and maintain efficient coverage while accommodating business needs and team availability.
Education
Bachelor Of General Studies - Undecided
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Task prioritization
Certification
American Red Cross Certification - CPR and AED
Timeline
Membership Manager
Onelife Fitness
11.2025 - Current
Front Desk Attendant
Onelife Fitness
08.2025 - 11.2025
Host
Selva DC
03.2025 - 07.2025
Host
Zebbie's Garden
12.2024 - Current
Lifeguard
Splashdown Waterpark
04.2024 - 09.2024
Supervisor
Splashdown Waterpark
04.2023 - 09.2024
Bachelor Of General Studies - Undecided
Northern Virginia Community College
Education
Currently attending Northern Virginia Community College