Jennifer Reid
Lynchburg
Summary
Dependable professional with extensive experience in administrative support, customer service, and financial management. Proven track record in hospitality operations, enhancing guest satisfaction through effective service delivery. Strong organizational skills and adaptability in high-pressure environments, ensuring seamless check-in and check-out processes. Proficient in Microsoft Office Suite, with a focus on communication, multitasking, and problem-solving to optimize operational efficiency.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Front Desk Receptionist
Berglund Toyota
Lynchburg
06.2025 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Office associate/teller
Ace Cash Express
Lynchburg
06.2023 - 05.2025
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Opening new accounts and helping with loan applications
- Exchanging foreign currency
- Promoting the bank's products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
- Keeping customers' personal information confidential
- Communicating with other bank team
Store Lead
Flowers Foods
Lynchburg
11.2022 - 04.2023
- Lead peers in troubleshooting replenishment processes and achieving KPI improvements.
- Achieve YTD payroll by $15,250 FY 2013.
- Partner with STL (store team leader) to increase sales, manage margins and review annual budget.
- Achieve the number one spot in the district for YTD payroll, RedCard conversion, and improvements on gross margin.
- Assist store leadership in effectively leading, managing and developing store and/or department operations and associates to maximize sales and profitability.
- Engage and assist customers directly and over the phone; utilize POS machines and work customer service desk as needed.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Provide wine history training for staff sales and support.
- Obtain knowledge of products (such as wine and ingredients in food).
- Monitor KPI's throughout respective team, ensuring they are always 'front of mind'.
- Recruit and mentor 2 STL s and multiple ETL s and help to staff a struggling district.
- Maintain company's standard of organization and cleanliness.
- Control store logistics and ensure timeliness of facility maintenance.
- Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback.
- Consult with colleagues on special projects to supply direction and ideas for driving process improvements during delegation as district logistics subject-matter-expert.
Distribution Center Trainer
J. Crew
Lynchburg
05.2020 - 05.2021
- I am responsible for identifying the training needs of each warehouse associate that they are assigned and ensure that appropriate programs and training methods are created and implemented to meet these needs.
- I did training office assignments.
Junior Assistant Manager
Rainbow Shops
Lynchburg
08.2015 - 02.2018
- Coordinate actions with the store management team so when absent, you can ensure the continuity and the good functioning of store operations.
- Greet customers, answer their questions and advise them on the technical features, advantages, quality and materials of the merchandise.
- Train employees on best sales techniques and product knowledge.
- Reach personal sales objectives.
- Communicate all necessary information to the team so they can achieve the sales objectives established by the management team.
- Follow administrative procedures and VER policies Marketing and Visual Presentation.
- Always be aware of the competition and the market tendency.
- Deposits.
- Open/closed store.
Education
High school diploma -
E.C. Glass High School
Lynchburg, VA, US06.2001
Skills
- Assembly and manufacturing
- Quality inspection and assurance
- Warehouse operations and distribution
- Order picking and fulfillment
- Sales and merchandising
- RF scanning and data collection
- Cash handling and banking
- Organizational skills and efficiency
- Forklift operation
- Shipping and receiving logistics
- Customer service excellence
- Marketing strategies
- Scheduling appointments
Certification
Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Berglund Toyota
06.2025 - Current
Office associate/teller
Ace Cash Express
06.2023 - 05.2025
Store Lead
Flowers Foods
11.2022 - 04.2023
Distribution Center Trainer
J. Crew
05.2020 - 05.2021
Junior Assistant Manager
Rainbow Shops
08.2015 - 02.2018
High school diploma -
E.C. Glass High School