Jennifer Rivera
Fredericksburg
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Talentsupervisor with many years of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Overview
16
16
years of professional experience
1997
1997
years of post-secondary education
Work History
Shift Manager
Taco Bell
Covington
03.2015 - 06.2019
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling.
- Handled customer complaints and resolved issues professionally and promptly.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored cash register operations and assisted with financial reporting tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
Shift Manager
Taco Bell
Fort Myers
08.2012 - 03.2015
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling.
- Handled customer complaints and resolved issues professionally and promptly.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored cash register operations and assisted with financial reporting tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
Customer Service Manager
Walmart
Fort Myers
04.2003 - 11.2007
- Supervised customer service team and ensured high-quality service delivery.
- Trained staff on product knowledge and customer interaction techniques.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Riverdale High School
Ft Myers , FlSkills
- Team supervision
- Staff training
- Inventory management
- Customer service
- Coaching and mentoring
- Handling customer complaints
- Hiring and recruiting
Languages
Spanish
Native/ Bilingual
Timeline
Shift Manager
Taco Bell
03.2015 - 06.2019
Shift Manager
Taco Bell
08.2012 - 03.2015
Customer Service Manager
Walmart
04.2003 - 11.2007
Riverdale High School