JENNIFER SCALES

• Develop and implement risk management frameworks to enhance compliance across organizational operations.
• Conduct thorough audits to identify regulatory gaps and recommend corrective actions for improved adherence.
• Collaborate with cross-functional teams to design training programs on compliance protocols and risk mitigation strategies.
• Analyze regulatory changes to ensure timely updates in policies and procedures, maintaining operational integrity.
• Lead initiatives to streamline compliance reporting processes, improving efficiency and accuracy of submissions.
• Establish key performance indicators for risk management activities, driving strategic decision-making across departments.
• Fraud and Speak Up Investigations
• Conduct comprehensive risk assessments to ensure proper controls were in place.
• Streamline internal processes by revising policies and procedures related to risk and compliance functions.
• Provide ongoing risk management support during mergers and acquisitions, ensuring seamless integration of new business units while minimizing exposure to unforeseen risks.
• Implement compliance policies and procedures, ensuring adherence to regulatory requirements and minimizing operational risks.
• Manage a team of 23 including 1 Director, 7 Sr. Managers and lower level managers.
• Work with KPMG External Auditors and Internal Corp Audit

• Provided executive oversight of control requirements across a network of 400+ Selling Locations throughout North America, ensuring consistent application of operating and financial standards at scale.
• Evaluated the design and effectiveness of location-level controls; developed and delivered targeted training programs to address identified deficiencies and drive sustainable performance improvements across the field organization.
• Led and developed a team of Senior Managers — each with their own direct reports — responsible for executing control standards across a geographically dispersed field network, fostering accountability and operational discipline at every level.

● Established and operationalized the loss Annual Operating Plan (AOP) through rigorous, multi-source risk assessments incorporating Location Control Assessments, GCS test results, financial data, and Speak Up/Fraud activity enabling proactive identification and mitigation of key loss drivers.

● Built and directed a team of Control Managers responsible for comprehensive oversight of all wired locations across the Division, elevating accountability and control performance throughout the network.

● Delivered actionable Loss Reporting analysis to Division Leadership, providing focused insight into key loss line performance and enabling data-driven prioritization of remediation efforts.

● Championed M&W capability-building initiatives in intervention markets, strengthening operational competency and supporting long-term performance sustainability.