Jennifer Terry
Chesterfield
Summary
Dynamic Store Manager with a proven track record at Walmart, excelling in operations management and strategic planning. Enhanced team performance through effective training and development, achieving significant improvements in store standards. Strong financial acumen and leadership skills drive operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Walmart 2805
Emporia
08.2023 - Current
- Supervised and developed management and hourly associates through hiring, training, mentoring, and performance evaluation, enhancing team capabilities and ensuring operational effectiveness.
- Guided associates and managers in customer service techniques to effectively resolve customer issues within company standards.
- Directed facility operations while communicating with management and hourly associates on merchandising strategies, aligning team efforts with company objectives.
- Ensured compliance with company policies by holding associates accountable and analyzing operational reports.
- Implemented asset protection strategies and safety controls while maintaining quality assurance standards.
- Provided direction on executing company programs and developing action plans to address deficiencies.
- Initiated and participated in community outreach programs, promoting active community involvement among associates and managers.
- Fostered diversity awareness within the team to enhance workplace inclusivity.
Store Lead
Walmart 1486
Farmville
10.2021 - Current
- Supervised daily operations and staff activities to improve store performance metrics.
- Managed inventory levels to ensure optimal stock levels and reduce stockouts.
- Supervised daily operations and staff activities to enhance store performance.
- Enforced safety standards, maintaining a secure shopping environment for customers.
- Collaborated with management to streamline cross-departmental workflows for increased operational efficiency.
- Performed floor moves, display maintenance, and housekeeping to keep sales areas organized and current.
Front End Coach/Overnight Coach
Walmart 1904
Leesburg
11.2020 - 08.2021
- Trained new front-end team leads on processes and procedures to enhance team effectiveness.
- Led overnight team through new store operating model, ensuring effective training and execution.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work tasks to employees based on shift requirements and individual strengths, optimizing team performance.
- Managed financial reporting for store bank activity, ensuring accuracy and compliance.
Asset Protection ASM
Walmart 5880
Fairfax
03.2020 - 11.2020
- Increased external apprehensions by 200% through training and developing new-to-company APAs.
- Assumed responsibilities of AP ASM and Front End Coach during the front end coach's absence.
- Managed financial aspects of store operations to ensure alignment with financials and profit and loss reporting.
Academy Manager
Walmart 1406
Winchester
09.2018 - 03.2020
- Collaborated with store leadership to elevate store standards from 36% in August 2018 to 84% in January 2020 by leading a team focused on associate training and development in a $100 million facility.
- Trained and developed staff across 16 stores, enhancing alignment with company initiatives and store standards.
- Grand Opened the 200th Walmart Academy within the company.
- Managed financial aspects of Academy operations, ensuring alignment with store financials and profit and loss reporting.
Academy Facilitator 1
Walmart 3639
Dulles
08.2016 - 09.2018
- Collaborated with partners to create comprehensive training programs for associates in Fresh, Food and Consumables, and OGP, improving their operational readiness.
- Developed and implemented Assistant Manager Training Program to enhance managerial skills and support associate development.
- Trained and developed facilitators from other academies in Maryland and Virginia.
- Enhanced knowledge and skills to effectively manage challenges and responsibilities, leading to improved team adaptability.
Assistant Manager
Walmart 5969
Chantilly
06.2015 - 08.2016
- Conducted High Shrink Reviews with market team, identifying $750,000 in shrink due to incorrect claims and front-end processing.
- Championed CMN market engagement, achieving $200,000 goal.
- Supervised daily operations and maintained store compliance with company policies.
- Trained staff on customer service standards and operational procedures.
- Coordinated inventory management and ensured accurate stock levels.
Education
Bachelor of Science - Business Management, Accounting and Finance
Brandman University
05-2027
Associate of Applied Science - Accounting
Dutchess Community College
Poughkeepsie, NY01-2015
Skills
- Inventory management
- Customer relationship management
- Operations management
- Operational efficiency
- Financial acumen
- Strategic planning
- Complex problem solving
- Leadership skills
- Training and development
References
Available upon request
Timeline
Store Manager
Walmart 2805
08.2023 - Current
Store Lead
Walmart 1486
10.2021 - Current
Front End Coach/Overnight Coach
Walmart 1904
11.2020 - 08.2021
Asset Protection ASM
Walmart 5880
03.2020 - 11.2020
Academy Manager
Walmart 1406
09.2018 - 03.2020
Academy Facilitator 1
Walmart 3639
08.2016 - 09.2018
Assistant Manager
Walmart 5969
06.2015 - 08.2016
Bachelor of Science - Business Management, Accounting and Finance
Brandman University
Associate of Applied Science - Accounting
Dutchess Community College