Jennifer Torres
Fredericksburg
Summary
Proficient front desk receptionist with strong capabilities in insurance verification and appointment scheduling. Recognized for delivering exceptional customer service and maintaining accurate client records, ready to drive improvements in service excellence.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Eye Care and Sight Studio Optometry
Fredericksburg
05.2025 - Current
- Updated client information in database to enhance data integrity and security.
- Collaborated with team members to streamline front desk operations, improving service efficiency.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Conducted pre-appointment verification of medical and vision insurance, ensuring accurate eligibility and coverage for clients.
Sales Associate/Domestic Travel Agent
AAA
Fredericksburg
08.2024 - 03.2025
- Sold memberships and roadside services, consistently achieving sales targets to enhance customer satisfaction.
- Resolved customer inquiries and issues promptly to maintain high service quality.
- Coordinated domestic travel arrangements, ensuring seamless travel experiences for clients.
Optical Sales Associate/Receptionist/Technician
LensCrafters
Fredericksburg
02.2024 - 08.2024
- Managed multi-line phone system to ensure timely call routing and enhance customer communication.
- Performed data entry into computer systems, ensuring accuracy of customer records for improved service delivery.
- Supported optometrist in vision screenings and exams by preparing rooms with necessary medical instruments for efficient patient flow.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Optical Sales Associate
National Vision Center
Fredericksburg
09.2021 - 04.2024
- Educated customers on lens options and optical care, enhancing their vision health knowledge.
- Handled customer inquiries and resolved issues, ensuring high levels of customer satisfaction.
- Simplified complex vision-related terminology for customers, improving their understanding and decision-making.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Shift leader/Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
Fredericksburg
06.2018 - 08.2021
- Managed daily operations, including inventory ordering, staff scheduling, cash handling, and daily deposits, to support smooth business functions.
- Monitored weekly labor and sales goals to ensure alignment with business objectives.
- Delivered high standards of customer service to enhance customer satisfaction.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05-2020
Skills
- Bilingual
- Client database management
- Front desk operations
- Insurance verification
- Appointment scheduling
- Multi-line phone handling
- Customer relationship management
Timeline
Front Desk Receptionist
Eye Care and Sight Studio Optometry
05.2025 - Current
Sales Associate/Domestic Travel Agent
AAA
08.2024 - 03.2025
Optical Sales Associate/Receptionist/Technician
LensCrafters
02.2024 - 08.2024
Optical Sales Associate
National Vision Center
09.2021 - 04.2024
Shift leader/Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
06.2018 - 08.2021
High School Diploma -
Chancellor High School