Jennifer Watts
Fredericksburg
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
2007
2007
years of post-secondary education
Work History
Administrative Assistant
Dr.Mirage
Woodbridge
01.2022 - 04.2025
- Managed office communications and scheduled appointments for the medical practice.
- Coordinated patient records and ensured accurate data entry into electronic systems.
- Assisted in preparing reports and presentations for team meetings.
- Organized office supplies and maintained inventory levels for efficient operations.
- Supported billing processes by verifying insurance information and processing claims.
- Facilitated patient check-in and check-out procedures for smooth operations.
- Collaborated with medical staff to streamline scheduling and improve workflow efficiency.
- Handled incoming calls, addressing inquiries, and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Service Representative
Gastone inc
Fredericksburg
06.2020 - 12.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders using company software systems accurately.
- Managed customer complaints and provided suitable solutions promptly.
- Maintained up-to-date knowledge of products and services offered.
- Documented customer interactions in the database for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Intuit
Fredericksburg
02.2016 - 05.2020
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders using company software systems accurately.
- Managed customer complaints and provided suitable solutions promptly.
- Maintained up-to-date knowledge of products and services offered.
- Collaborated with team members to ensure smooth daily operations.
- Documented customer interactions in the database for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Germanna
Fredericksburg, VaSkills
- Office management
- Scheduling coordination
- Data entry
- Report preparation
- Insurance verification
- Effective communication
- Record keeping
- Attention to detail
- Time management
- Adaptability in fast-paced environments
- Problem solving
- Professional demeanor
- Task prioritization
- Computer proficiency
- Credit and collections
- File organization
- Multi-line telephone systems
- Strong problem solver
- Data organization
- Document conversion
Timeline
Administrative Assistant
Dr.Mirage
01.2022 - 04.2025
Customer Service Representative
Gastone inc
06.2020 - 12.2021
Customer Service Representative
Intuit
02.2016 - 05.2020
Germanna