Jennifer Wilson
Glen Allen
Summary
Dynamic and detail-oriented Laboratory Billing Specialist at UVA Health with expertise in billing systems and exceptional customer service. Proven track record of resolving discrepancies and improving accuracy, while fostering teamwork. Skilled in claims processing and data entry, consistently enhancing operational efficiency and maintaining compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Laboratory Billing Specialist
UVA Health
01.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Patient Access Specialist
Tallahassee Memorial Hospital
07.2022 - 08.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Charge Entry Specialist
HCA Physician Services
07.2017 - 08.2020
- Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
- Ensured accurate reimbursement rates were applied during the charge entry process through consistent review of payer contracts.
- Demonstrated adaptability when faced with changes in industry standards or software updates that required adjustments to established workflows and protocols within the organization .
- Facilitated smooth claim processing by regularly updating provider enrollment information with insurance carriers as needed .
Cash Application Specialist
Behavioral Health Of The Palm Beaches
07.2013 - 07.2017
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Filed reports and posted daily batches in system.
Education
Bachelor - Interdisciplinary Studies
Florida Agricultural And Mechanical University
Tallahassee, FL05.2023
Associate Of Applied Science -
Indian River State College
Ft. Pierce, FL12.2019
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Claims processing
Timeline
Laboratory Billing Specialist
UVA Health
01.2024 - Current
Patient Access Specialist
Tallahassee Memorial Hospital
07.2022 - 08.2023
Charge Entry Specialist
HCA Physician Services
07.2017 - 08.2020
Cash Application Specialist
Behavioral Health Of The Palm Beaches
07.2013 - 07.2017
Bachelor - Interdisciplinary Studies
Florida Agricultural And Mechanical University
Associate Of Applied Science -
Indian River State College
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