Jennifer Windsor
Spotsylvania
Summary
Proven track record at Geico, enhancing underwriting efficiency and customer service quality through meticulous risk assessment and exceptional communication. Achieved significant productivity increases by streamlining processes and excelling in teamwork and problem-solving. Maintained high compliance and customer satisfaction, demonstrating outstanding organizational and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Commercial Underwriting Technician
Geico
09.2019 - Current
- Reduced turnaround time for policy decisions through effective risk assessment and accurate policy analysis.
- Enhanced underwriting efficiency by streamlining processes and implementing workflows.
- Maintained compliance with industry regulations and company guidelines in all underwriting activities.
- Increased overall department productivity by consistently meeting or exceeding individual performance metrics.
- Assisted senior underwriters on processes once moved to a different department.
Customer Service
Geico
10.2018 - 09.2019
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Maintained high metrics throughout transition and after while also receiving high praise in policyholder surveys.
Education
No Degree - Automotive Technology
Germanna Community College
Goochland, VA08-2000
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
Timeline
Commercial Underwriting Technician
Geico
09.2019 - Current
Customer Service
Geico
10.2018 - 09.2019
No Degree - Automotive Technology
Germanna Community College
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