Jennifer Ozmon

Work independently with minimal supervision, using a high degree of autonomy and time management skills to prepare the mall for opening.

Use problem solving skills to complete given tasks even with staffing and supply shortages. Use self motivation and discipline to stay on task and consistently complete projects on time, correctly, with limited oversite.

Proactively identify and rectify problem areas. Report broken fixtures/damage and safety concerns to management.

Ensure that customers have a safe and positive customer experience by being alert, attentive, knowledgeable, and friendly.

Must be accurate to the minute regarding time worked/reported, not 1min over or under. Must maintain constant radio contact and be accountable.

I functioned across a variety of rolls. The entirety of my roll can be described as follows.

Be the primary point of contact.

Provide the best customer service experience possible by being friendly, proactive, and knowledgeable. Show genuine concern for the customer’s experience (empathy, compassion, respect, and patience). Maintain positive phone etiquette and professionalism. Answer calls promptly and log customer interactions accurately without erroneous or superfluous details.

Use conflict resolution skills and active listening to resolve and deescalate complaints/issues. Process transactions quickly, competently, and provide suggestions for products and services that may improve the customers' experience.

Be fully prepared with knowledge of various departments, what services and products are available in each department, and the details for the various products and services per department, as well as product locations.

Be able to efficiently operate the system software using keyboard commands to process various transactions for various desks including cash registers, customer services, lubber, pro-services, and lawn & garden. Clear communication and sharp problem-solving skills are required.

Was in the process of training for bookkeeping.

Monitor cash and maintain proper levels in all tills, the safe, and the head cashier's podium.

With limited supervision prepare front end for the store to open by prepping tills. Prepare customer service desk by initiating Ticket Master, the utility bill payment system, wireless money transfer system, and VA lottery. Independently troubleshooting and resolving all system issues so that everything is functional by opening.

With limited supervision close the front end and customer service desk in a timely and efficient manner using solid time management skills and self discipline. Count all tills, head cashier's podium, and safe.

Collect, organize, and document all forms of payment. Reconcile any cash discrepancies. Run all systems reports and reconcile or troubleshoot any discrepancies.

Properly shut down all systems. Log all data accurately in the bookkeeping system.

Using effective listening and communication skills, deescalate and resolve all customer issues to provide the best customer experience and satisfaction.

Using multitasking and critical thinking skills troubleshoot and resolve issues with all payment systems, while conducting various transactions, fielding customer inquiries, and maintaining order on the front end.