Jennifer R Macurak
Culpeper
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Loyalty Specialist
GEICO, Government Employees Insurance
08.2015 - 03.2023
- Managed a database of loyal customers, ensuring accurate tracking of their preferences and purchase history.
- Conducted regular loyalty program performance evaluations, identifying areas for improvement and optimization.
- Analyzed customer behavior patterns to create tailored offers, enhancing satisfaction rates.
- Identified opportunities for upselling by understanding individual customer needs, boosting revenue generation efforts.
- Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Utilized specialized software to capture and process data.
Intervention Specialist
Culpeper County Public Schools
08.2008 - 08.2015
- Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Promoted a positive learning environment by incorporating social-emotional learning strategies into daily activities.
- Facilitated small group instruction for targeted skill development, enhancing academic growth for all participants.
- Provided ongoing assessment of student progress, adjusting interventions as needed to optimize results.
- Increased student engagement through the use of differentiated instruction tailored to individual learning needs.
- Improved overall classroom performance by providing targeted support for struggling students in various subjects.
- Streamlined the intervention process by developing and implementing efficient systems for tracking student data, progress monitoring, and documentation.
- Maintained accurate records of student progress, interventions implemented, and modifications made to ensure compliance with regulations and best practices.
- Developed intervention plans based on established guidelines and individual needs.
- Maintained records of ongoing assessments and documentation of updates.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Conducted assessments of students to determine individual needs.
- Maintained accurate records of student progress and attendance.
- Developed and implemented behavior management plans to improve student behavior.
Education
Learning Technology & Design
University of Maryland Global Campus
Hyattsville, MD05-2024
MBA - Business Administration
University of Maryland Global Campus
Hyattsville, MD05-2022
Bachelor of Science - Business
University of Maryland Global Campus
Hyattsville, MD05-2020
Skills
- Retention marketing
- Voice of customer analysis
- Social media engagement
- Customer satisfaction measurement
- Outstanding interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Relationship building
- Data collection
- Strategic planning
- Written communication
- Quantitative and qualitative analysis
- Public and media relations
Timeline
Loyalty Specialist
GEICO, Government Employees Insurance
08.2015 - 03.2023
Intervention Specialist
Culpeper County Public Schools
08.2008 - 08.2015
Learning Technology & Design
University of Maryland Global Campus
MBA - Business Administration
University of Maryland Global Campus
Bachelor of Science - Business
University of Maryland Global Campus
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