Jennifer R. Reyes
Alexandria
Summary
Sixteen years of extensive administrative experience; track record of outstanding customer service and relations with particular skill in establishing rapport with people of diverse backgrounds. Highly organized, efficient and energetic in a multi-tasking, fast paced environment. Creative, resourceful and flexible; able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Fluent in Spanish reading, writing and speaking.
Library professional with extensive experience in managing library operations and providing exceptional customer service. Strong collaborator focused on achieving team goals and adapting to changing needs. Reliable and flexible, ensuring library remains accessible and organized resource for community.
As library professional, offers comprehensive experience in resource management and patron assistance. Known for collaborating effectively with team members to enhance library services and meet community needs. Possesses strong organizational skills and flexible approach to evolving library environments.
Overview
24
24
years of professional experience
Work History
Library Associate
Arlington Public Library
11.2015 - Current
- Providing customer service assistance to patrons in general reference, readers' advisory, and circulation in person at a service desk, by telephone, email, and other virtual environments;
- Managing and resolving complaints and issues and proactively assisting patrons who may have issues navigating Library resources and/or policies;
- Assisting, instructing, training, and monitoring patrons in the use of library resources and specialized equipment;
- Providing circulation and account maintenance support in person at a service desk, by telephone, or via email;
- Assisting patrons with basic troubleshooting of common software products, operating systems, browsers and other technologies associated with library services including handheld devices, e-readers, laptops, and tablets;
- Maintaining and ensuring physical access to library collections, and maintaining strong familiarity with materials and their subject matters;
- Providing leadership and assistance to Library Assistants, Library Pages, and volunteers;
- Assisting in maintaining insightful data at service points and during programs;
- Providing programming support to ensure successful delivery of meaningful programs; and
- Serving as back-up as needed assisting with administrative activities and reports and helping oversee staffing and security needs.
- server as backup scheduler
- time keeper
- Enhanced library user experience by providing exceptional customer service and assisting with information requests.
COVID-19 Contact Tracer : Negative Team Lead
ARLINGTON COUNTY DEPARTMENT OF PUBLIC HEALTH
05.2020 - 06.2021
- Reduced COVID-19 transmission by effectively identifying and contacting giving results .
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry .
- Assigned calls to group and question and direct them to proper department.
- Manage team
- submit stats
- upload results
Call Operator
Arlington Food Assistance Center
05.2020 - 07.2020
- call positive patients and immunocompromised clients to check up on them and schedule food delivery with them.
Library Assistant
Arlington Public Library
09.2014 - 11.2015
- Perform the full range of the Branch’s Public Service Desk operations, including providing customers with new or replacement library cards, answering a wide array of telephone, electronic and in-person customer inquiries, charging and discharging library materials and collecting fees
- Handle supply orders for entire Branch
- Maintain the Branch’s College/Career section, perform shelf-checks to keep collection organized and determine which materials require replacement or merit discard
- Advance the technology and programmatic interests of the Branch
- Serve as the Branch audio-visual contact and WEB content liaison
- Sit on several Library Standing Committees, including the “Lit Up” Committee, the “Makerspace” Planning Team, the “Makerspace” Program Committee, and the WEB Content Working Group
- Serve on Interview Panels
- Promote community awareness of Branch programs and services through assorted outreach efforts, including leading Library tours for area ESL students, participating in Arlington’s annual Hispanic Festival and assisting the Friends of the Arlington Public Library with their bi-annual book sales
- Developed new Branch program providing 1-on-1 technology assistance classes oriented chiefly to Hispanic community members scheduled to start in October 2015
Library Assistant
Alexandria Public Libraries
01.2010 - 09.2014
- Member of the Circulation Department of the Libraries’ main component with an annual circulation of 650,000+ books, CDs, DVDs and other materials and patron visits of 313,600+
- Performed the full range of front desk operations—issued new and replacement library cards, handled wide array of telephone and in-person customer inquiries, processed Library material checkouts, returns and renewals, and collected fees
- Developed and implemented new methods and procedures to enhance efficiency of Circulation Desk operations: simplified cash register and cashiering functions; improved maintenance of transit-bins to ensure correct delivery of materials to the Libraries’ three Branches; accelerated retirement of old Library cards; and improved clean-up of weekly status of Library holdings
- For 9 months in 2011, served as Interim Sunday Manager; scheduled, trained and supervised 8 staff; opened and closed the Library including performing security checks; accounted for cash register intake; handled complex customer questions or complaints referred by staff; maintained high level of customer service on one of Library’s busiest days
- Trained two permanent Sunday Managers
Administrative Assistant
Alexandria Economic Development Partnership
01.2011 - 01.2012
- Assisted Director of Operations in all aspects of office management and operations
- Managed the reception desk greeting guests, responding to in-person and telephone inquiries; receiving, recording and distributing incoming correspondence
- Prepared and distributed marketing materials, including fliers, brochures, informational packets, to Partnership’s constituents and other target audiences
- Maintained office calendar of events; managed meeting room scheduling/reservations and set-up
Library Aide
Alexandria Public Libraries
01.2001 - 01.2010
- Checked-in/out borrowed and returned Library materials including CDs, DVDs, Books, Audio-Visual materials; collected fines and fees properly applying Library rules and procedures
- Issued new and renewed library cards for hundreds of customers each year
- Responded to customer inquiries via telephone, email or in-person; resolved customer complaints
- Managed receipt, shelving and maintenance of audio-visual materials and “new” books of all genres
Education
No Degree - Electrical Engineering
Catholic University of America
Washington, DCAssociate of Science Degree - Engineering & Electronic Engineering
Northern Virginia Community College
Alexandria, VA01.2015
Associate of Applied Science Degree - Drafting Specialization
Northern Virginia Community College
Alexandria, VA01.2015
Certificate Awarded - Electronic Media in Design rendering and Animation
Northern Virginia Community College
Alexandria, VA01.2015
Certificate Awarded - Engineering Technology: Computer Aided Drafting and Design Career Studies
Northern Virginia Community College
Alexandria, VA01.2011
Skills
- Proficient in Microsoft Office Suite
- Proficient in Word
- Proficient in PowerPoint
- Access
- Excel Proficiency
- Windows Operating Systems
- Web Browser Proficiency
- Web Application Development
- Proficient in Adobe Photoshop CS5
- AutoCAD Proficiency
- Proficient in Revit 2015
Awards And Activities
- Alexandria Public Libraries Executive Director Award for Excellence in Performance, 2014
- Letters of Appreciation, The Friends of the Beatley Central Library, 2012, 2013, 2014
- Alexandria City Manager Letter of Commendation, 2013
- Volunteer, The Friends of the Beatley Central Library, 2012
- Volunteer, Queen of Apostles Church, Alexandria, VA, 2012
- Volunteer, Friends of the Arlington Public Library, 2014, 2015
Languages
Spanish
Native or Bilingual
Timeline
COVID-19 Contact Tracer : Negative Team Lead
ARLINGTON COUNTY DEPARTMENT OF PUBLIC HEALTH
05.2020 - 06.2021
Call Operator
Arlington Food Assistance Center
05.2020 - 07.2020
Library Associate
Arlington Public Library
11.2015 - Current
Library Assistant
Arlington Public Library
09.2014 - 11.2015
Administrative Assistant
Alexandria Economic Development Partnership
01.2011 - 01.2012
Library Assistant
Alexandria Public Libraries
01.2010 - 09.2014
Library Aide
Alexandria Public Libraries
01.2001 - 01.2010
Associate of Applied Science Degree - Drafting Specialization
Northern Virginia Community College
Certificate Awarded - Electronic Media in Design rendering and Animation
Northern Virginia Community College
Certificate Awarded - Engineering Technology: Computer Aided Drafting and Design Career Studies
Northern Virginia Community College
No Degree - Electrical Engineering
Catholic University of America
Associate of Science Degree - Engineering & Electronic Engineering
Northern Virginia Community College
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