JENNIFFER WESTFALL
Virginia Beach
Summary
Results-oriented healthcare executive with over 15 years in senior living and clinical operations management. Specializes in healthcare administration, financial oversight, regulatory compliance, and quality improvement. Led multidisciplinary teams in facility openings and enhanced profitability and patient access while maintaining compliance. Focused on workplace safety and employee wellness initiatives to elevate occupational health standards.
Overview
14
14
years of professional experience
Work History
Occupational Health Manager
Bayview Physicians Group
Virginia Beach
03.2022 - Current
- Lead occupational health and workers’ compensation operations within a multi-location physician group and urgent care environment.
- Manage and support clinical and administrative healthcare staff, ensuring effective workflows, staffing coverage, and quality patient care delivery.
- Develop, implement, and update clinical protocols, operational policies, and procedures in alignment with healthcare regulations and organizational standards.
- Participate in on-call leadership coverage for six urgent care facilities, supporting operational continuity and issue resolution.
- Facilitate weekly, monthly, and quarterly meetings focused on performance metrics, quality outcomes, compliance, and operational improvements.
Divisional Director of Operations
Bickford Senior Living
Virginia Beach
02.2019 - 03.2022
- Provided executive oversight for four senior living and assisted living communities, directing operational performance, financial outcomes, and regulatory compliance.
- Managed and analyzed budgets, profitability, occupancy, and KPIs to enhance operational performance and ensure financial sustainability.
- Partnered with senior leadership on strategic planning and workforce management initiatives to optimize operations across multiple healthcare facilities.
- Led quality assurance and compliance initiatives, improving adherence to healthcare and senior living regulations across multiple locations.
- Directed executive and management team meetings to align strategy, foster collaboration, and reinforce accountability across teams.
Executive Director
Bickford Senior Living
Suffolk
08.2012 - 02.2019
- Successfully opened multi-million-dollar assisted living facilities from the ground up, achieving 100% occupancy within five months through effective operations and sales strategy.
- Directed clinical, administrative, financial, and operational leadership of 60-bed assisted living community, ensuring high standards of care and service.
- Led, recruited, hired, trained, and developed 50+ healthcare and support staff across five departments, improving retention and performance.
- Managed budgeting, financial reporting, expense control, and monthly P&L review for corporate leadership, contributing to informed decision-making and fiscal responsibility.
- Ensured continuous regulatory compliance, quality standards, and risk mitigation through audits, inspections, and staff education.
Education
Master of Public Administration (MPA) - Health Administration
Drake University
Des Moines, IABachelor of Arts - English & Political Science
Iowa State University
Ames, IASkills
- Clinical operations
- Healthcare operations management
- Healthcare leadership
- Patient safety initiatives
- Quality assurance and improvement
- Compliance and risk management
- Regulatory compliance
- Healthcare regulations
- Operational efficiency
- Operations management
- KPI tracking
- Cost control
- Resource allocation
- Vendor management
- Contract management
- Change management
- Performance management
- Workforce planning
- Recruitment and onboarding
- Multi-site management
- Organizational leadership
- Executive leadership
- Operational strategy
- Risk management strategies
- Coaching programs
Healthcare Settings Experience
- Senior living
- Assisted living
- Urgent care
- Physician group practices
- Occupational health
- Clinical services
- Outpatient healthcare
Core Skills
Healthcare operations management, Healthcare administration, Executive leadership, Operational strategy, Clinical operations, Multi-site healthcare management, Organizational leadership, Change management, Budget development, P&L management, Financial reporting, Cost control, Revenue optimization, KPI tracking, Operational efficiency, Resource allocation, Vendor management, Contract management, Regulatory compliance, Healthcare regulations, Quality assurance, Quality improvement, Risk management, Policy development, Accreditation readiness, Audits, Clinical governance, Patient safety, Staff recruitment, Hiring, Onboarding, Workforce planning, Staff development, Coaching and mentoring, Performance management, Employee engagement, Succession planning
Timeline
Occupational Health Manager
Bayview Physicians Group
03.2022 - Current
Divisional Director of Operations
Bickford Senior Living
02.2019 - 03.2022
Executive Director
Bickford Senior Living
08.2012 - 02.2019
Master of Public Administration (MPA) - Health Administration
Drake University
Bachelor of Arts - English & Political Science
Iowa State University