Jenny B. Garcia
Woodbridge
Summary
Healthcare professional with extensive experience in managing administrative and clinical responsibilities to enhance patient satisfaction. Proficient in medical test preparation and documentation protocols. Recognized for delivering compassionate, high-quality patient care through effective collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
INOVA GoHealth Urgent Care
Lake Ridge
10.2023 - Current
- Greeted patients upon arrival at the office, and managed the check-in and registration process.
- Verified insurance coverage and processed payments from patients.
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Phlebotomy and prepare specimens for laboratory analysis.
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Registered Medical Assistant
Greater Prince William Health Center
Woodbridge
08.2022 - 10.2023
- Served as a key member of an interdisciplinary healthcare team for a busy OB/GYN department. Assisted multiple providers, ensuring optimal patient care and smooth daily office functioning.
- Efficient handling of administrative duties (e.g., triage, answering phones, scheduling appointments, and maintaining medical records).
- Educated patients about medications, procedures and physician's instructions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians in exams, treatments, and procedures (e.g., Colposcopy, Endometrial Biopsy, Bartholin cyst, IUD insertion/removal, Nexplanon insertion/removal, Pap smear, Vaginal cultures, urinalysis. Etc.).
- Administered injections under direct supervision of a physician or nurse practitioner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and processed payments from patients.
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
- Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.
- Maintained clinical records according to HIPAA regulations.
Registered Medical Assistant - Triage Nurse
About Women OBGYN
Woodbridge
05.2018 - 08.2022
- Answering calls from patients, evaluating and assessing patient's health care needs based on patient's signs and symptoms utilizing established triage protocols and guidelines.
- Obtained appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient health care needs.
- Assist and consult with patients over the phone and walk-in patients requesting health care services.
- Provided patient education on different ways to manage their symptoms: e.g. chronic disease, preventive and family.
- Accurately documented symptoms/complaints, nursing assessment, advice provided and patient/caller response.
- Coordinate and schedule same-day and walk-in appointments on the provider schedules.
- Manage prescription refills per protocol.
- Obtained prior authorization from insurance companies for medication.
- As needed, perform other nursing functions as assigned. Assist providers with special procedures as needed.
Registered Medical Assistant
Reiter, Hill, Johnson and Nevin P.L.L.C
Washington
01.2005 - 05.2018
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Verified insurance coverage and processed payments from patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed patient assessments, including vital signs and medical history documentation.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians in exams, treatments, and procedures (e.g., colposcopy, cryotherapy, endometrial biopsy, Bartholin cyst, diaphragm fitting, IUD insertion/removal, Implanon insertion/removal, Pap smear, vaginal cultures, urinalysis). etc.)
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained inventory levels, and stocked exam rooms with necessary equipment.
- Collected specimens for laboratory testing according to accepted standards.
- Prepared laboratory specimens for analysis and organized lab results.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Hospital Operator
INOVA Fairfax Medical Campus
Falls Church
01.2016 - 01.2018
- Effectively operate hospital-based telecommunications systems.
- Provide telecommunication support to patients, staff, physicians and the community.
- Properly respond to all alarms and emergency situations.
- Respond to and report telecommunications equipment failure.
- Performs other duties for specific operating unit telecommunications departments.
Education
Registered Medical Assistant -
Med Tech
Falls Church, VA01.2002
Some College (No Degree) - General Studies
Northern Virginia Community College
Woodbridge, VASterile Processing Technician -
Penn Foster Career School
Scranton, PASkills
- Bilingual proficiency
- Electronic health records
- Detail orientation
- Patient triage skills
- Phlebotomy expertise
- Injection administration
- Time management
- Laboratory specimen collection
- HIPAA compliance
- Medical records management
- Minor surgical assistance
- Medical terminology knowledge
- First aid and CPR
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Registered Medical Assistant
INOVA GoHealth Urgent Care
10.2023 - Current
Registered Medical Assistant
Greater Prince William Health Center
08.2022 - 10.2023
Registered Medical Assistant - Triage Nurse
About Women OBGYN
05.2018 - 08.2022
Hospital Operator
INOVA Fairfax Medical Campus
01.2016 - 01.2018
Registered Medical Assistant
Reiter, Hill, Johnson and Nevin P.L.L.C
01.2005 - 05.2018
Registered Medical Assistant -
Med Tech
Some College (No Degree) - General Studies
Northern Virginia Community College
Sterile Processing Technician -
Penn Foster Career School
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