Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Vaughan

Mechanicsville

Summary

Dedicated Patient Relations Specialist skilled in enhancing patient communication and satisfaction. Led initiatives to improve patient experiences by effectively addressing concerns and ensuring quality care delivery. Maintained high patient satisfaction levels while adhering to healthcare regulations and guidelines.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Bilingual Marketing & Patient Relations Specialist

Chiroguys
Richmond
05.2026 - Current

Defined team roles and responsibilities to enhance collaboration and efficiency.

  • Create and manage social media content, including videos and reels.
  • Develop and manage digital advertising campaigns.
  • Generate and follow up on new patient leads.
  • Conduct phone consultations and schedule appointments with prospective patients.
  • Provide Spanish-English interpretation for patients during visits and phone calls.
  • Provided bilingual customer service, facilitating clear communication and enhancing overall patient experience.
  • Facilitated practice growth through targeted marketing initiatives, patient engagement strategies, and community outreach efforts.

Boutique brand owner

Self Employed Web www.sassyittybitty.com
Richmond
01.2022 - Current
  • Founded and managed independent online boutique specializing in children's apparel, personalized gifts, and handcrafted home décor, establishing brand identity and customer loyalty.
  • Designed original baby and children’s clothing collections from concept through production.
  • Collaborated with manufacturing partners to produce high-quality apparel while maintaining design specifications and quality standards.
  • Created custom embroidery designs for clothing, baby gifts, blankets, and personalized keepsakes, enhancing product uniqueness and customer satisfaction.
  • Handcrafted seasonal wreaths, home décor, and personalized gifts for customers.

Education

Nutrition And Chemestry -

San Carlos University Guatemala
Guatemala
01.2006 - 01.2010

Skills

  • Bilingual communication
  • Patient engagement
  • Patient Relations
  • Customer Relations
  • Appointment scheduling
  • Digital marketing
  • Marketing Strategy
  • Brand Development
  • Creative Direction
  • Product Design
  • Relationship Building
  • Client Service Excellence

Timeline

Bilingual Marketing & Patient Relations Specialist

Chiroguys
05.2026 - Current

Boutique brand owner

Self Employed Web www.sassyittybitty.com
01.2022 - Current

Nutrition And Chemestry -

San Carlos University Guatemala
01.2006 - 01.2010
Jenny Vaughan