Chhany "Jenny" Chhan
Annandale
Summary
Results-driven Cross Functional Lead Agent with a strong background in staff training and ground security coordination. Skilled in fostering teamwork and compliance, with a proven ability to deliver exceptional service to ensure high customer satisfaction during critical and non-critical operations. Committed to leveraging leadership skills to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Cross Functional Lead Agent
Envoy Airlines
College Station
12.2021 - Current
- Maintained knowledge of airline policies, procedures, and flight information, while ensuring compliance with safety regulations for both ramp operations, as well as customer assistance.
- Provided exceptional customer support during check-in and boarding processes.
- Resolved passenger rebooking needs during delays and cancellations, while maintaining high customer satisfaction.
- Trained and certified ground personnel on aircraft de-icing and anti-icing procedures, in accordance with FAA regulations and company policies.
- Oversaw ground security operations in compliance with TSA, airport authority, and company security programs.
Bartender and Food Server
Chuy's Tex-Mex
College Station
04.2018 - 04.2020
- Delivered outstanding customer service in a clean, organized, and positive, team-focused restaurant environment while maintaining the company's core values.
- Trained and mentored new servers on Chuy’s service standards, menu knowledge, and encouraged new employees to have fun while maintaining positive guest experience expectations.
Foster and Medical Coordinator
Brazos Pets Alive!
College Station
08.2014 - 04.2018
- Coordinated placements for animals, matching medical and behavioral needs with appropriate foster homes, and served as the primary point of contact for foster families, providing guidance, support, and medical instructions.
- Delivered educational presentations to Texas A&M University students on fostering and animal welfare, increasing awareness, volunteer participation, and promoting community engagement.
- Coordinated with local businesses to implement profit-sharing programs, supporting animal rescue operations, while increasing visibility for adoptable rescue animals.
Education
High School Diploma -
Annandale High School
Annandale06-2005
Some College (No Degree) - Environmental Science
Northern Virginia Community College
Annandale, VASkills
- Ground Security Coordinator
- QUIK/DECS
- Flight operations
- Customer assistance
- Educational outreach
- Staff training
- Animal Rescue Operations
- Public speaking and presentations
Languages
Cambodian
Native/ Bilingual
Timeline
Cross Functional Lead Agent
Envoy Airlines
12.2021 - Current
Bartender and Food Server
Chuy's Tex-Mex
04.2018 - 04.2020
Foster and Medical Coordinator
Brazos Pets Alive!
08.2014 - 04.2018
High School Diploma -
Annandale High School
Some College (No Degree) - Environmental Science
Northern Virginia Community College