Jerell Green
Midlothian,VA
Summary
Experienced professional in public safety and emergency response with a proven track record of handling high-pressure situations with calm and precision. Strong emphasis on teamwork, adaptability, and reliable performance. Diligent [Desired Position] with a solid background in emergency response and public safety, demonstrating expertise in crisis management and effective communication. Skilled professional adept at situational assessment, problem-solving, and enforcing safety protocols. Known for effective team collaboration, adaptability, and delivering consistent results. Adept in communication, conflict resolution, and maintaining composure in high-pressure environments. Thorough team contributor with strong organizational capabilities, experienced in handling multiple projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Responder
Securitas Security Services USA
03.2025 - Current
- Coordinated emergency response efforts to enhance community safety and preparedness.
- Developed and implemented training programs for new response team members.
- Oversaw incident reporting processes, ensuring accuracy and compliance with regulatory standards.
- Analyzed response data to identify trends and improve operational efficiency.
- Mentored junior officers, fostering skill development and knowledge sharing within the team.
- Streamlined communication protocols during emergencies to ensure timely information dissemination.
- Evaluated existing procedures, implementing improvements that increased response effectiveness and team performance.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Responded swiftly to emergency situations, providing immediate assistance and coordinating with relevant authorities.
- Provided excellent customer service while performing duties, fostering positive relationships with clients and building trust in our capabilities.
- Worked effectively under pressure during high-stress situations, remaining calm and focused on resolving issues efficiently.
- Assisted in the design of customized security plans for individual clients, addressing their unique needs while adhering to company standards.
- Assisted in the development of effective security protocols for improved response times and incident management.
- Maintained accurate records of all incidents, actions taken, and follow-up measures required.
- Ensured compliance with all relevant regulations through diligent adherence to established policies and procedures.
- Contributed to team success through active participation in meetings, sharing ideas for process improvements, and supporting colleagues as needed.
- Collaborated closely with management to address potential security threats and develop appropriate action plans.
- Evaluated and adjusted security measures based on regular assessments of potential threats, maintaining a safe environment for all.
- Improved communication between team members by implementing a standardized reporting system for all Response Officers.
- Raised awareness among employees about safety protocols by providing informative presentations tailored to specific workplace environments.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Leader
Performance Food Group Co
01.2022 - 05.2025
- Operated reach truck to efficiently transport products within warehouse environment.
- Conducted routine safety checks on equipment to ensure optimal performance and compliance.
- Collaborated with team members to streamline inventory management processes and reduce delays.
- Maintained accurate records of incoming and outgoing shipments using warehouse management systems.
- Monitored stock levels and coordinated replenishment efforts to support continuous workflow.
- Implemented process improvements that enhanced operational efficiency and reduced waste in material handling.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated logistics planning to optimize supply chain operations and reduce delays.
- Ensured compliance with safety regulations and industry standards across all operations.
- Analyzed performance metrics to identify areas for continuous improvement initiatives.
- Monitored inventory levels and adjusted procurement strategies to meet demand fluctuations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Independent Contractor
Southeast Independent Delivery Services
05.2021 - 05.2024
- Physically deliver furniture into customers home. Use the Dispatch Track app to cross load my route on to my 26 ft box truck. Dispatch Track app is also use to interact with customers, product handling & assembly. When needed I communicate with dispatch or a company representative if any problems occurred like not at homes, product can’t fit, refusals, exchange etc.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery records using electronic tracking systems.
- Communicated effectively with customers to ensure satisfaction and resolve issues promptly.
- Planned optimal delivery routes to enhance time management and service efficiency.
- Coordinated with dispatch team to manage schedule changes and workload adjustments.
Amazon Delivery Driver
Maximum Logististic
05.2020 - 05.2023
- Amazon delivery driver is responsible for loading their vehicles to dispatch to customers homes or businesses. Drivers are also responsible for ensuring there’s enough fuel in their truck to do all delivery that is assigned to the driver. Once on the science of the delivery the driver must ensure the package isn’t damaged or missing before place the product in or at the customer home or business. Driver must complete the delivery but submitting a picture of the package or input into the device where the package or packages have been left. Once all delivery have been made the driver calls dispatch to see if any of there teammates is in trouble and needs help with their route. Once dispatch have confirmed rather you go help a teammate or you go home and enjoy the rest of your day. Driver is responsible for turning in any return package to the warehouse and must clean out their vehicle before going home for today.
Team Supervisor
XPO Logistics
11.2017 - 05.2020
- Ensure all work is performed safely and according to safety procedures.
- Perform departmental processes and safely operate equipment to complete duties.
- Participate and direct a team using lean warehousing methodologies.
- Ability to lift 50-75 lbs occasionally.
- Proficiency in Microsoft Office, knowledge of ERP systems, Experience in WMS.
- Experience operating material handling equipment and using RF scanner
- Led team training sessions to enhance productivity and operational efficiency.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Mentored staff in best practices for inventory management and order fulfillment.
- Monitored performance metrics, identifying areas for improvement and corrective actions.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Supervised ongoing daily production phases.
Customer Service Representative
Uber Partner Drivers
01.2017 - 01.2020
- Uber drivers pick up passengers, transporting clients between places, and keep my vehicle in great condition.
- My accomplishment are 1000 5 star trips
- 3 years with uber
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted drivers in navigating app functionalities to optimize ride requests and earnings.
- Provided timely support for technical issues, ensuring minimal disruption to driver operations.
- Analyzed customer feedback trends to identify areas for operational improvements and enhanced satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Utility Worker
Covenant Woods Retirement Community
08.2016 - 02.2017
- Maintain kitchen work area and equipment or utensils in a clean and orderly fashion
- Sort n remove trash placing it in designated pick up area
- Sweep n mop assigned work area at the end of the shift
- Stock n store supplies in storage area
Inventory Supervisor
Empire Machinery & Supply
04.2015 - 01.2017
- FORK LIFT OPERATOR DUTIES
- SHIPPING N RECEIVING OPERATION
- PULL ALL ORDERS PER CLIENTS
- SHIP ORDERS PER CLIENT PER UPS / FED
- RECEIVED ALL PRODUCTS TO BE PUT INTO INVENTORY
- FILE ALL PACKING LIST INTO THE COMPANY DATA BASE
- Supervised inventory management processes to ensure accuracy and efficiency in stock levels.
- Implemented streamlined procedures for inventory tracking, reducing discrepancies significantly.
- Analyzed inventory trends to forecast needs and optimize stock replenishment strategies.
- Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
- Monitored customer return shipments and communicated damages to manufacturer.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Optimized warehouse space utilization with effective layout planning and storage organization.
Independent Contractor
C3 Healthcare RX
01.2014 - 08.2016
- Responsibilities
- Professionally delivering prescription to our patients in their homes.
- Preparing order for delivery.
- Contacting patients to confirm delivery appointments.
- Obtaining patients signatures and co-pays (when applicable)
- Returning signatures logs and co-pay to the pharmacy.
- Asist the Pharmacist with clerical responsibilities.
- Led diverse projects, ensuring timely delivery and quality standards.
- Developed innovative solutions to improve workflow efficiency and productivity.
- Analyzed client needs, translating requirements into actionable project plans.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Warehouse/Forklift Operator
Anheuser-Busch
09.2013 - 03.2016
- Responsibilities
- Prepared orders by processing request and supply order, pulling materials off commercial vehicle and scanned merchandise to store in warehouse. Received and processed warehouse stock products.
- Perform inventory control. Keep clean n safe working environment. Operate and maintain forklift vehicles and equipment.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with safety standards.
- Loaded and unloaded trucks, ensuring accurate placement of goods in designated areas.
- Implemented process improvements that increased operational efficiency and reduced material handling time.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
Security Officer
Anheuser-Busch, United Beverage Inc
10.2013 - 01.2016
- Responsibilities
- Ensure unauthorized personal don't enter the facility.
- Report equipment failure to the appropriate department
- Ensure facilities is properly lock and secure at appointed time.
- Conduct foot patrol of the property to ensure that the facility is safe n secure.
- Report any criminal activity to the local police immediately.
- Complete daily DOR, activity daily reports
- Skills Used
- Awareness of your surroundings, work effectively, attention to detail, dependable
- Monitored and enforced safety policies to ensure a secure environment for employees and visitors.
- Conducted regular patrols to identify potential security breaches or hazards on premises.
- Trained new security personnel on protocols, emergency procedures, and operational practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Floor Technician
MUSC
06.2009 - 06.2014
- Responsibilities
- 1.High dust all assign areas 2.Clean and sanitize all assign hall's, restroom, clinical area.
- 3. Spot clean all floors and walls assign area 4. Remove all trash, biohazard, cardboard to their proper disposable unit 5.
- Sweep and mop all assign hallways as needed 6. Inspect all areas for safety hazard, chemical leaks, busted pipes, and clog drainage 7. Properly inspect and stock all departments supplies in storage area
- 8. Strip, wax, bonnet all assign floor and carpet area
- Accomplishments
- Crothall Healthcare Employee of the Quarter from Apil to August 2012
- Crothall Healthcare Employee of the month February 2013
- Skills Used
- Operating proper machinery for various assignments.
- Communication with manger ment and my co workers
- Solving various floor issue in different departments
Customer Service Representative
Quality Home Delivery Services
06.2005 - 06.2009
- Responsibilities 1.Loading, unloading delivery trucks, packing, labeling shipments per delivery route 2. Communicate with customer service if there were something wrong with the product or delivery.
- 3. Clean and maintain work area.
- 4. Make sure all equipment not in use is lock and secured 5. Move all waste from delivery vehicle to the disposal unit.
- 6. Complete delivery daily logs.
- 7. Package products for shipping.
- 8. Staged products for loading.
- 9. Store all return products to the warehouse 10. Operate within standard safety procedure.
- 11. Operate forklift and delivery truck.
- 12. Deliver all customers merchandise to proper location set-up and install
- Accomplishments
- Team satisfaction scores from August 05 to Apil 06
- Skills Used
- Operating forklift to unload products on and off delivery trucks laundry attendant / banquet set-up/ housekeeping
Prep Cook/Dishwasher/line Cook
Charleston Place Hotel
01.1997 - 06.2005
- Responsibilities 1. Properly wash all soiled linen 2. Stretching all clean linen sheets to be process through the presser.
- 3. Properly changed 75 pounds chemical drums as needed for washer machine.
- 4. Stock all clean linen to all housekeepers carts and closet 5. Respond to all pages per customers request
- Banquets 1. Set-up all Hotel meeting room, ballrooms, and outside catering events per client's requests
- 2. Properly delivered clients catering food to the function site and setting it up for the cooks so they can have a smooth presentation 3.
- Properly stocking all equipment on the catering truck for delivery 4. Properly gather all materials need for outside catering event to be loaded onto the catering vehicle 5. Properly stock all banquets material back to their assign location after each catering event.
- 6. Must be able to work in all weather conditions.
- Accomplishments
- Employee of the month 6x
- Employee of the year 2000, 2003
- Most improved employee 2001
- Skills Used
- Leadership with co workers
- Professional with clients
- Hard working ethics
- On time and ready to perform job duties
Prep Cook/Dishwasher/line cook
06.1995 - 01.1997
- Measure ingredient and prepared them to chef request
- Washes n peel food so they can be used in meals
- Cut and portion different type of meats
- Prepared different types of food from the menu
- Portion the food and prepared dishes plating
- Accept food from the supplier
- Stored ingredients in labeled container so the food could be preserved
- Inform management when food supply is getting low
- Clean n sanitised work area
- Supervise the food temperature and cooler temperatures to assure the food is keep at proper temperature
Line Cook
02.1994 - 08.1996
- Set up station and collect necessary supply
- Prepared variety of foods, meats, seafood, poultry, vegetable
- Arrange sauce and necessary garnishes
- Cover and date and store all bins for food preparation
- Notify chef of any shortages
- Maintain a fresh work area at all times
- Assistant with all duties by the kitchen manager
Education
College - HVAC
Trident Tech College
Charleston, SC01.2006
High school diploma - undefined
Burke High School
Charleston, SC05.1997
Skills
- Forklift Operator (5 years)
- Customer Service (8 years)
- Materials Management (5 years)
- Commercial Driving
- Commercial Vehicle Experience
- Floor Care
- RF Scanner
- Warehouse Distribution Experience
- Warehouse Management System
- Shipping & Receiving
- Order Picking
- Materials Handling
- Banquet Experience
- Warehouse Experience
- Produce Experience
- Order Picker
- Van driver
- Delivery driver experience
- Supervising experience
- Forklift
- Load & unload
- English
- Computer literacy
- Computer skills
- Fire safety
- Public safety awareness
- Hazardous materials handling
- Incident reporting
- Surveillance techniques
- Access control
- De-escalation techniques
- Patrolling procedures
- Investigative skills
- Conflict de-escalation
- Integrity and honesty
- Security systems expertise
Certification
- Certified Forklift Operator
- Driver's License
- Non-CDL Class C
- CPR /AED / First Aid Certification
Timeline
Responder
Securitas Security Services USA
03.2025 - Current
Team Leader
Performance Food Group Co
01.2022 - 05.2025
Independent Contractor
Southeast Independent Delivery Services
05.2021 - 05.2024
Amazon Delivery Driver
Maximum Logististic
05.2020 - 05.2023
Team Supervisor
XPO Logistics
11.2017 - 05.2020
Customer Service Representative
Uber Partner Drivers
01.2017 - 01.2020
Utility Worker
Covenant Woods Retirement Community
08.2016 - 02.2017
Inventory Supervisor
Empire Machinery & Supply
04.2015 - 01.2017
Independent Contractor
C3 Healthcare RX
01.2014 - 08.2016
Security Officer
Anheuser-Busch, United Beverage Inc
10.2013 - 01.2016
Warehouse/Forklift Operator
Anheuser-Busch
09.2013 - 03.2016
Floor Technician
MUSC
06.2009 - 06.2014
Customer Service Representative
Quality Home Delivery Services
06.2005 - 06.2009
Prep Cook/Dishwasher/line Cook
Charleston Place Hotel
01.1997 - 06.2005
Prep Cook/Dishwasher/line cook
06.1995 - 01.1997
Line Cook
02.1994 - 08.1996
High school diploma - undefined
Burke High School
College - HVAC
Trident Tech College
Assessments
- Delivery Driver — Familiar
- March 2020
- Interpreting instructions, reading maps, and solving problems.
- Full results: Familiar
- Work Style: Reliability — Completed
- January 2020
- Tendency to be dependable and come to work
- Full results: Completed
- Work Motivation — Proficient
- Level of motivation and discipline applied toward work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
DOT Medical Card