IT professional and leader. Background in overseeing complex IT projects and driving emerging technologies. Known for strong team collaboration and delivering results in dynamic environments. Skilled at mentoring, team building, and IT strategy development.
Overview
27
27
years of professional experience
Work History
Sr. IT Manager
U.S. Senate Sergeant at Arms
08.2020 - Current
Lead and Mentor Team: Supervise and develop a high-performing team of IT professionals, fostering a collaborative environment that emphasizes professional growth, accountability, and excellence in service delivery.
Strategic Planning and Execution: Design and oversee comprehensive work plans that align with organizational objectives, ensuring efficient resource allocation and timely achievement of key deliverables.
Technology Roadmap Development: Spearhead the creation of forward-looking strategic plans and technology forecasts, identifying emerging trends and aligning them with organizational priorities.
Policy and Governance: Develop and enforce robust policies, standards, and procedures, promoting compliance, efficiency, and security across all IT operations.
Innovation and Deployment Management: Oversee the seamless transition, deployment, and support of new products and technologies, ensuring minimal disruption and maximum value for stakeholders.
Budget: Implemented and maintained technology and software budget, including planning and strategic guidance on technology investments.
Principal Technology Solutions Specialist
U.S. Senate Sergeant at Arms
11.2004 - 08.2020
Leadership: managed cross-matrixed teams, spearheading the evaluation, development, and deployment of innovative technologies to enhance operational efficiency and meet the evolving needs of the Senate community. Mentored and coached junior staff.
Program and Project Management: Directed complex IT programs and projects, managing cross-functional teams and contractors, managing competing priorities, and delivering results on time and within scope. Exercised influence and built consensus across stakeholders.
Technical Escalation: Provided advanced technical support for critical escalations, serving as a trusted advisor and problem solver for high-impact challenges.
Technology Advocacy and Training: Championed new technologies to Senate staff, ensuring successful adoption through tailored communication, demonstrations, and training initiatives.
Governance and Documentation: Authored comprehensive technical guidelines, procedures, and processes, establishing standards, and ensuring consistency across IT operations.
Systems Administrator / Web Designer
U.S. Senator Judd Gregg and Committee on Finance
01.2001 - 11.2004
Comprehensive IT Support: Installed, configured, updated, and resolved complex issues for Senate office computer hardware and software, ensuring seamless operations and minimizing downtime.
Server Administration: Managed and maintained critical servers, including Email, File and Print, Domain Controller, Web, and SQL servers, optimizing performance and ensuring high availability for essential services.
Web Development and Maintenance: Designed and maintained the official webpage, delivering a professional online presence that effectively communicated with constituents and stakeholders.
Statewide IT Support Leadership: Provided expert technical support to state offices, fostering strong relationships, and ensuring consistent technology standards across geographically dispersed locations.
Strategic Procurement and Budget Management: Evaluated, procured, and implemented new hardware and software solutions, balancing innovation with fiscal responsibility to adhere to strict budgetary constraints.
Network Engineer
ACS Government Solutions
08.1998 - 01.2001
Advanced Technical Troubleshooting: Diagnosed and resolved complex network, operating system, and software issues for the Senate, ensuring reliability and minimizing disruptions in mission-critical operations.
Nationwide IT Deployment: Traveled extensively to install and troubleshoot servers in state offices, demonstrating adaptability and commitment to maintaining seamless technology infrastructure across diverse locations.
Escalation Management and Support: Delivered expert phone and on-site support for escalated help-desk calls, serving as a trusted resource for resolving high-priority technical challenges.
Technical Training Leadership: Led training sessions for co-workers on server installation and configuration, fostering knowledge transfer and ensuring team-wide competency in managing advanced IT systems.
Education
Bachelor of Science - Applied Technology & Business Administration
University of Maryland Global Campus
Adelphi, MD
05-2025
Skills
Project management
Strategic planning
Team building
Written communication
Interpersonal communication
Teamwork and collaboration
Problem-solving
IT service management
IT governance
Enterprise architecture
Timeline
Sr. IT Manager
U.S. Senate Sergeant at Arms
08.2020 - Current
Principal Technology Solutions Specialist
U.S. Senate Sergeant at Arms
11.2004 - 08.2020
Systems Administrator / Web Designer
U.S. Senator Judd Gregg and Committee on Finance
01.2001 - 11.2004
Network Engineer
ACS Government Solutions
08.1998 - 01.2001
Bachelor of Science - Applied Technology & Business Administration
Risk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of CommonsRisk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of Commons