Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jeremiah Huband

Richmond, VA,VA

Summary

Dynamic Training Director with a proven track record at Chic-Fil-A, excelling in leadership development and training. Expert in coaching and team building, I effectively enhanced onboarding processes and identified skill gaps, driving organizational success. Committed to delivering exceptional customer service while fostering a collaborative team environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Training Director

Chic-Fil-A
12.2024 - Current
  • Assisted in developing training materials to enhance employee onboarding processes.
  • Supported implementation of training programs, ensuring alignment with organizational goals.
  • Collaborated with team members to identify training needs and gaps in skills.
  • Provided administrative support during training sessions, managing schedules and resources.
  • Contributed to the evaluation of training effectiveness through participant feedback collection.
  • Supported guest experience via phone and email


Supervisor

Chic-Fil-A
12.2023 - 12.2024
  • Oversaw daily operations, ensuring team adherence to safety protocols and company standards.
  • Trained and mentored new employees on operational procedures and best practices.
  • Coordinated workflow among team members to optimize productivity and efficiency.
  • Implemented process improvements that enhanced service delivery and reduced downtime.

Team Leader

Chic-Fil-A
04.2021 - 12.2023
  • Oversaw daily operations and ensured team adherence to safety protocols and quality standards.
  • Mentored team members, fostering skill development and enhancing overall performance.
  • Streamlined workflows, resulting in improved efficiency and reduced operational bottlenecks.
  • Conducted regular performance evaluations to identify areas for improvement within the team.

Team Member

Five Guys
02.2019 - 03.2021
  • Collaborated with team to ensure efficient workflow and meet daily operational goals.
  • Assisted in training new team members on standard operating procedures and safety protocols.
  • Maintained equipment and tools, ensuring optimal performance and minimal downtime.
  • Executed inventory management tasks, tracking stock levels and facilitating reorder processes.

Education

High School Diploma -

Cosby High School
Midlothian, VA
06.2022

Skills

  • Team management
  • Leadership development
  • Virtual training
  • Performance evaluation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Effective communication
  • Team building

Accomplishments

  • Achieved marginal cleanliness success through effectively helping with implementing systems and maintaining accountability.
  • Supervised team of 100 staff members.
  • Documented and resolved customer complaints by customer cares systems that operated via phone and email.
  • Collaborated with team of 5 in the development of training and marketing systems that increased sales and broke sales records.

Certification

ServSafe certified

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Training Director

Chic-Fil-A
12.2024 - Current

Supervisor

Chic-Fil-A
12.2023 - 12.2024

Team Leader

Chic-Fil-A
04.2021 - 12.2023

Team Member

Five Guys
02.2019 - 03.2021

High School Diploma -

Cosby High School

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Jeremiah Huband