Jeremy Chambers
Petersburg
Summary
Dynamic and results-driven leader with a proven track record of inspiring teams to achieve organizational goals and exceed expectations. Adept at fostering a collaborative work environment, empowering individuals, and developing high-performing teams. Skilled in strategic planning, decision-making, and problem-solving, with a focus on driving innovation and growth. Known for strong communication, conflict resolution, and mentorship abilities, consistently leading by example and cultivating a positive company culture. Passionate about continuous improvement, leading change, and delivering sustainable results.
Overview
11
11
years of professional experience
Work History
Service & Engagement Team Leader
Target
06.2022 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Department Manager
H&M Hennes & Mauritz
02.2021 - 06.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Front End Team Leader
Wal-Mart Supercenter
02.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CAP Team 2 Supervisor
Wal-Mart Supercenter
01.2019 - 02.2020
- Coached team members for improved performance, resulting in higher productivity and overall morale.
- Provided ongoing training for team members to ensure consistent application of company policies and procedures.
- Managed shift schedules effectively to ensure adequate staffing levels during peak hours or during employee absences.
- Achieved a high level of accuracy in inventory management through diligent monitoring and recordkeeping.
- Delegated tasks efficiently according to individual skills sets within the team, maximizing productivity levels across all shifts.
- Staged loading and unloading area for truck deliveries.
Customer Service Manager
Wal-Mart Supercenter
06.2018 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Electronics Sales Associate
Wal-Mart Supercenter
08.2016 - 06.2018
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Courtesy Associate
Wal-Mart Supercenter
10.2013 - 08.2016
- Maintained a clean and organized store environment for optimal shopping experience.
- Boosted sales revenue by offering product suggestions based on customer preferences and needs.
- Contributed to inventory management by restocking shelves and updating displays as needed.
- Assisted customers in locating desired products, resulting in increased sales and overall satisfaction.
- Demonstrated excellent multitasking abilities while assisting multiple customers at once without sacrificing quality service.
Education
High School Diploma -
Prince George High School
Prince George06-2013
Skills
- Leadership
- Time Management
- Problem-Solving
- Flexibility
- Communication
- Adaptability
- Teamwork
Timeline
Service & Engagement Team Leader
Target
06.2022 - 12.2024
Department Manager
H&M Hennes & Mauritz
02.2021 - 06.2022
Front End Team Leader
Wal-Mart Supercenter
02.2020 - 02.2021
CAP Team 2 Supervisor
Wal-Mart Supercenter
01.2019 - 02.2020
Customer Service Manager
Wal-Mart Supercenter
06.2018 - 02.2020
Electronics Sales Associate
Wal-Mart Supercenter
08.2016 - 06.2018
Courtesy Associate
Wal-Mart Supercenter
10.2013 - 08.2016
High School Diploma -
Prince George High School
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