Jeremy Henline
BUMPASS
Summary
With a proven track record at West End Heating And Air Richmond Va, I excel in mechanical troubleshooting and fostering customer satisfaction. My expertise spans HVAC systems to electrical diagnostics, significantly enhancing system efficiency. Leading teams and driving service excellence, I've mastered both technical and leadership skills, ensuring peak performance and client trust.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Service Technician
West End Heating And Air Richmond Va
10.2013 - 05.2025
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Coordinated with parts department to determine availability of necessary components.
Lead Service Technician
Gilman Mechanical
04.2006 - 09.2013
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Read and followed technical documentation to complete accurate repairs.
Serice Tech/ Install Supervisor
Country Heating And Cooling
05.2003 - 05.2006
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Used hand tools, power drills, multi-meters and watt meters.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Managed efficient teams of up to 6 employees.
- Utilized proper tools and materials to adhere to safety guidelines.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
HVAC Installer
Kober's Heating And Air
03.2000 - 05.2003
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Installed components to improve HVAC system performance.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Calibrated equipment to achieve maximum efficiency.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Filled out detailed work orders for each job completed.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
Education
HVAC - HVAC
Richmond Technical Center
Richmond, VA04-2006
High School Diploma -
Louisa County High School
Mineral, VA06-1996
Skills
- Mechanical troubleshooting
- Electrical systems
- Schematic interpretation
- HVAC systems
- Boiler maintenance
- Mechanical aptitude
- Lockout and tagout procedures
- Equipment replacement
- Sales agreements
- Sales proposals
- Service contract sales
- System maintenance
- System installation
- Electrical diagnostics
Certification
- Master HVAC License - 12/15/2017-Present
- Licensed EPA - 6/10/2003-Present
- A2L Training - 12/5/2025
- NEP Beckett Oil Burner Training - 2005
- Various Carrier Certificates Training - 2010
- Various American Standard/Trane Certificates Training - 2012
- Various Bryant Certificates Training - 2019
Timeline
Lead Service Technician
West End Heating And Air Richmond Va
10.2013 - 05.2025
Lead Service Technician
Gilman Mechanical
04.2006 - 09.2013
Serice Tech/ Install Supervisor
Country Heating And Cooling
05.2003 - 05.2006
HVAC Installer
Kober's Heating And Air
03.2000 - 05.2003
- Master HVAC License - 12/15/2017-Present
- Licensed EPA - 6/10/2003-Present
- A2L Training - 12/5/2025
- NEP Beckett Oil Burner Training - 2005
- Various Carrier Certificates Training - 2010
- Various American Standard/Trane Certificates Training - 2012
- Various Bryant Certificates Training - 2019
HVAC - HVAC
Richmond Technical Center
High School Diploma -
Louisa County High School
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