Excel
Jeremy Hughes
Herndon,VA
Summary
Accomplished Operations Supervisor with a proven track record at FedEx:Ground, enhancing operational efficiency and team productivity through expert staff development and safety oversight. Skilled in operations management and employee development, consistently exceeded performance targets. Demonstrates exceptional leadership in fostering customer relationships and implementing quality assurance practices.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
FedEx:Ground
11.2017 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enforced team adherence to safety regulations and protocols.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
Operations Administrator
FedEx:Ground
02.2012 - 02.2016
- Provided answers to customer questions via phone and email, typically within 24 hours.
- Reduced operational risks while organizing data to forecast performance trends.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trace Agent
FedEx:Ground
03.2011 - 03.2012
- Prepared hazardous material shipments in compliance with safe handling practices.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Quality Assurance
Fed Ex Ground
11.2007 - 11.2010
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Performed quality assurance checks and reported issues to management to discuss solutions.
Package Handler
Fed Ex Ground
03.2004 - 11.2006
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed safety regulations to maintain safe work environment.
Skills
- Safety oversight
- Performance monitoring
- Delegation
- Employee development
- Customer relationship management
- Task delegation
- Productivity management
- Operations management
- Incident reporting
- Warehouse operations
- Staff supervision
- Team Training
- Human resources
- Quality assurance
Software
Word
Power point
Timeline
Operations Supervisor
FedEx:Ground
11.2017 - Current
Operations Administrator
FedEx:Ground
02.2012 - 02.2016
Trace Agent
FedEx:Ground
03.2011 - 03.2012
Quality Assurance
Fed Ex Ground
11.2007 - 11.2010
Package Handler
Fed Ex Ground
03.2004 - 11.2006
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