Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Richards

Blue Ridge

Summary

With a proven track record at Kroger, I excel in enhancing customer satisfaction and streamlining operations. My expertise in shelf organizing (hard skill) and fostering teamwork (soft skill) has significantly improved store efficiency. Known for meticulous attention to detail and a customer-focused approach, I consistently contribute to a positive and productive work environment.

Overview

17
17
years of professional experience

Work History

Grocery Clerk

Kroger
06.2024 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Small Sorter

UPS
11.2018 - Current
  • Result Maintained a positive attitude under pressure while consistently meeting deadlines, contributing to a high-functioning work environment.
  • Adhered to strict safety guidelines for lifting and moving heavy objects, minimizing workplace injuries.
  • Identified damaged or mislabeled packages, taking corrective action to ensure customer satisfaction.
  • Reduced package handling errors by maintaining attention to detail and following company protocols.
  • Improved team productivity through effective communication and coordination with coworkers.
  • Implemented time management strategies to effectively sort high volumes of packages during peak periods.

Grocery Stocker

Walmart
04.2021 - 09.2024
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Answered customer questions and provided detailed product information.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.
  • Checked aisles for spills to complete quick clean-up.
  • Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Assistant Manager

CITGO
05.2014 - 11.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Department Manager

Berglund Coat Factory
03.2008 - 07.2010
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Education

High School Diploma -

Christian Hertiage Academy
Rocky Mount, VA
06-2000

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Customer service-focused
  • Workplace safety
  • Assisting customers
  • Heavy lifting
  • Store maintenance
  • Shelf organizing
  • Removing defective products
  • Sanitizing requirements

Timeline

Grocery Clerk

Kroger
06.2024 - Current

Grocery Stocker

Walmart
04.2021 - 09.2024

Small Sorter

UPS
11.2018 - Current

Assistant Manager

CITGO
05.2014 - 11.2016

Department Manager

Berglund Coat Factory
03.2008 - 07.2010

High School Diploma -

Christian Hertiage Academy

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Jeremy Richards