Jeremy S. Ellis
Temperanceville,VA
Summary
Experienced Systems Operator adept at optimizing complex networks and ensuring reliability. Expertise in troubleshooting and system maintenance with a strong emphasis on team collaboration. Proactive in solving technical challenges and enhancing operational efficiency.
Overview
28
28
years of professional experience
Work History
Training Systems Operator
Future Technologies, Inc.
05.2021 - Current
- Initiates and set’s up computer programs and interfaces for required baselines used in testing.
- Coordinates with communications center to inform, advice, and use specific peripheral systems used to simulate LINK.
- Works with no supervision to perform work assignments and test/trouble shooting set ups.
- Initiates, investigates, and monitors continued troubleshooting efforts with Tier 1, Tier 2 and above Subject Matter Experts to resolution.
Helpdesk Technician
Professional Software Engineering, Inc./ Nationwide IT Services
12.2019 - 05.2021
- Responds to phone calls, emails, and U.S. Navy requests for Tier 1 troubleshooting of various military systems and associated programs.
- Creates tracking tickets using REMEDY ITSM computer program of all issues/problems reported.
- Works with no supervision to perform work assignments and problem resolutions.
- Investigates and monitors continued troubleshooting efforts with Tier 2 and above Subject Matter Experts to resolution.
- Managed ticketing system to prioritize and track support requests, ensuring prompt resolution of issues.
Computer Analyst/Helpdesk Technician
SAIC
05.2019 - 12.2019
- Provided Tier 1 troubleshooting support for GCCS-M via calls and emails.
- Generated tracking tickets in REMEDY ITSM for reported issues and problems.
- Monitored secret message traffic to identify and ticket program issues.
- Coordinated with Tier 2 experts to resolve ongoing troubleshooting efforts.
System Test Director
In Depth Engineering
04.2015 - 02.2019
- Responsible for ensuring successful completion of all Combat Systems Test events; shipboard and sea trials testing.
- The Test Director designs, develops, and implements testing methods and equipment, plans for and arranges labor, provides training to participants on respective test procedures, compiles test data and defines changes required in testing equipment and testing procedures and manufacturing processes or new testing requirements.(Lockheed Martin, Baseline 9)
- Established testing standards and guidelines, resulting in consistent test results across projects.
- Monitored and analyzed test data, identifying areas for improvement and implementing necessary changes.
Marine Painter
Surface Preparation & Coating LLC.
09.2014 - 04.2015
- Ensured proper paint selection by mixing thinners and additives effectively.
- Applied paint to ferries and naval vessels using spray guns and brushes.
- Disassembled and cleaned paint equipment, ensuring optimal performance and longevity.
- Maintained cleanliness of brushes and rollers, enhancing painting efficiency.
- Executed additional duties as required to support painting operations.
Knowledge Center Representative/Reservation Specialist
American Systems Corporation
05.2012 - 05.2014
- Enhanced customer support for CIVMAR inquiries regarding MSC employment opportunities.
- Managed case files effectively using the REMEDY database for accurate record-keeping.
- Conducted selection calls to engage prospective employees for MSC positions.
- Served as Reservation Specialist, coordinating hotel bookings for incoming CIVMAR personnel.
- Scheduled and coordinated interviews for MSC leadership and Subject Matter Experts.
Shipyard Services
Epsilon System Solutions
03.2011 - 05.2012
- Eliminated workplace hazards by conducting thorough inspections of all work areas.
- Enhanced safety by maintaining vigilant monitoring for industrial incidents and hazards.
- Prepared for emergencies by consistently managing and handling safety equipment.
- Streamlined payroll processes through effective scheduling and timely submission of time sheets.
- Procured necessary PPE and supplies, ensuring availability for all personnel.
Freight and Replenishment
Kohl's Department Store
11.2010 - 02.2011
- Assists in receiving and unloading weekly shipments of merchandise.
- Replenishment and restocking of all currently displayed and returned merchandise.
- Participates in overnight inventory and reassignment of clearance merchandise.
- Face to face customer interaction, service, and commitment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Operations Specialist
United States Navy Combined Forces Afloat
09.2008 - 05.2010
- Executed operations of sophisticated electronic equipment, enhancing tracking capabilities.
- Tracked and classified surface ships and subsurface vehicles as aircraft controller.
- Managed over 600 hours of aircraft control during various operational exercises.
- Coordinated ASW exercises, surface tracking, and replenishments for mission success.
- Optimized helicopter and jet aircraft operations to ensure effective mission execution.
Staff, Operations Specialist
United States Navy
03.2004 - 03.2008
- Enhanced base maintenance and emergency services for Special Operations department.
- Supervised 70 employees, managing schedules, separations, and conflict resolutions.
- Trained 20 service members, significantly improving daily productivity levels.
- Managed supply operations, including ordering and shipping equipment for daily use.
- Ensured disaster preparedness and response during inclement weather situations.
- Analyzed operational data to improve process efficiency and resource allocation.
ASTAC
United States Navy
05.1998 - 03.2004
- Tracked and reported surface ships using helicopters and jet aircraft.
- Prepared operational reports and maps for friendly and hostile unit locations.
- Operated electronic equipment including radars and NTDS consoles effectively.
- Managed supply orders and logistics as Supply Petty Officer for six years.
- Executed over 500 hours of aircraft control during various military exercises.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor - Data Analytics
Western Governors University
12.2025
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ITT Technical Institute
10.2014
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ECPI University
12.2012
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Tidewater Community College
05.2012
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NCPACE Naval Educational Services
05.2003
High School - undefined
La Porte High School
La Porte, TX05.1997
Skills
- Customer support
- System monitoring
- Software installation
- Data center operations
Timeline
Training Systems Operator
Future Technologies, Inc.
05.2021 - Current
Helpdesk Technician
Professional Software Engineering, Inc./ Nationwide IT Services
12.2019 - 05.2021
Computer Analyst/Helpdesk Technician
SAIC
05.2019 - 12.2019
System Test Director
In Depth Engineering
04.2015 - 02.2019
Marine Painter
Surface Preparation & Coating LLC.
09.2014 - 04.2015
Knowledge Center Representative/Reservation Specialist
American Systems Corporation
05.2012 - 05.2014
Shipyard Services
Epsilon System Solutions
03.2011 - 05.2012
Freight and Replenishment
Kohl's Department Store
11.2010 - 02.2011
Operations Specialist
United States Navy Combined Forces Afloat
09.2008 - 05.2010
Staff, Operations Specialist
United States Navy
03.2004 - 03.2008
ASTAC
United States Navy
05.1998 - 03.2004
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ITT Technical Institute
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ECPI University
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Tidewater Community College
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NCPACE Naval Educational Services
High School - undefined
La Porte High School
Bachelor - Data Analytics
Western Governors University
SECURITY
U.S. Navy, Secret clearance obtained May 1998 and renewed for employment purposes October 2018.