Jeremy Wills
Portsmouth,VA
Summary
Proven Administrative Assistant with a track record of enhancing customer satisfaction and streamlining operations in the United States Navy. Excelled in data entry and fostering professional relationships, leading to improved efficiency and service quality. Skilled in office administration and customer service, adept at mentoring new hires, managing sensitive information securely and travel related inquiries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
United States Navy
02.2021 - 03.2025
- Answered phone calls, responded to emails, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Successfully onboarded Enlisted and Officer military members in a timely manner to ensure all benefits are paid on time.
- Submitted travel claims of all incoming Officer and Enlisted members to ensure payouts are accurate and received in a timely manner.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained all new members on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Organized and tracked all mail ensuring accurate and prompt pickup of packages.
Education
No Degree - Exploratory Studies
Valdosta State University
Valdosta, GASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Travel planning expertise
- Employee onboarding
Certification
- Computer Operator
- Administrative Service Manager
Timeline
Administrative Assistant
United States Navy
02.2021 - 03.2025
No Degree - Exploratory Studies
Valdosta State University
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