JeRita Majette
Hampton
Summary
Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Overview
17
17
years of professional experience
Work History
Environmental Services Housekeeper
Jani-King Janitorial Services
Williamsburg
05.2019 - Current
- Dusted furniture, pictures, window sills and other surfaces.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Emptied trash cans and replaced liners as needed.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Emptied trash receptacles and disposed of waste materials properly.
- Dusted furniture, machines or equipment.
- Responded promptly to customer inquiries regarding services provided by the department.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Vacuumed carpets and upholstered furniture.
- Steam-cleaned or shampooed carpets.
- Removed spots from rugs using appropriate methods.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept business entrances clean, tidy and professional in appearance.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Catering Manager
LMLD
Williamsburg
12.2009 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised servers during catered events to ensure high standards of service were met.
- Cut and shaped dough for rolls, bread and various pastries.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Inspected finished products before packaging them up for sale.
- Baked fresh bread and pastries for cafes and restaurants.
- Kept records of daily production numbers for each type of item produced.
- Inspected all bakery products and removed any found to possess defects.
- Measured out ingredients accurately to ensure consistent product quality.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Rotated stock as needed to keep freshness intact.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Executed proper techniques when preparing menu item ingredients.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Established nutritious menus in line with health standards and budget guidelines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Processed payments and kept close eye on customers to check for signs of theft.
- Verified accuracy of orders received from vendors before storing them away.
- Made meals in accordance with company standards and requirements.
- Projected future needs to requisition food supplies, kitchen equipment and appliances.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Janitorial Supervisor
Ahoskie Health and Rehab
Ahoskie
06.2016 - 04.2019
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Checked quality of work regularly through inspections and official assessments.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Managed team supplies to maintain budgets and meet work demands.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Provided guidance and support to janitors regarding their work assignments.
- Trained staff to follow team standards and use efficient techniques.
- Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Responded quickly to emergency situations such as floods or fires when necessary.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Updated safety protocols regularly in order to keep up with changing industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Environmental Services Housekeeper/Cook Shift Leader
Chowan Hospital
Ahoskie
06.2013 - 04.2016
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Followed company uniform, performance and security policies with every job.
- Attended required training sessions related to housekeeping tasks.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained inventory of cleaning supplies used throughout shift.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Maintained cleaning equipment in a clean and orderly fashion.
- Serviced, cleaned and restocked restrooms.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Stocked linen closets with fresh linens as needed.
- Swept, mopped, scrubbed and waxed floors.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Set up work stations prior to opening to minimize prep time.
- Supervised and trained kitchen staff on proper preparation techniques.
- Grilled and deep fried various foods from meats to potatoes.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored stock levels of food items and ordered more when necessary.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Received and stored food and supplies.
- Used standardized recipes and other instructions to prepare food.
- Ordered supplies as needed for the kitchen.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Checked completed orders for correct quantity and quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Replenished food items from inventory and rotated ingredients.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Janitorial Lead
ABM Industries
Emporia
05.2008 - 05.2012
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Maintained records of inventory levels and placed orders when necessary.
- Supervised the preparation of rooms for events such as conferences or banquets.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Communicated with maintenance team on damages to repair.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Reported damage or theft of hotel property to management.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted regular meetings with janitorial staff to discuss performance issues or changes in policies and procedures.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Resolved conflicts among team members in a timely manner.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Trained staff to follow team standards and use efficient techniques.
- Monitored compliance with OSHA safety regulations related to sanitation practices and hazardous materials disposal procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Checked quality of work regularly through inspections and official assessments.
- Provided feedback during performance reviews for individual members of the custodial team.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
Education
High School Diploma -
Menchville
Newport News, VA06-2005
Skills
- Chemical handling
- Surface sanitization
- Equipment maintenance
- Cleaning procedures
- Serv Safe
- Osha Certified
- CPR Certified
Accomplishments
- 2009-2025 Manager of the Year
- 2024 Employee of the Year
- 2025 Customer Service Of The Year
Timeline
Environmental Services Housekeeper
Jani-King Janitorial Services
05.2019 - Current
Janitorial Supervisor
Ahoskie Health and Rehab
06.2016 - 04.2019
Environmental Services Housekeeper/Cook Shift Leader
Chowan Hospital
06.2013 - 04.2016
Catering Manager
LMLD
12.2009 - Current
Janitorial Lead
ABM Industries
05.2008 - 05.2012
High School Diploma -
Menchville