Jerome Conway
Production Associate
Richmond,VA
Summary
Dedicated and hardworking professional with experience in warehouse operations, equipment maintenance, and customer support. Skilled in troubleshooting, machine operation, and adhering to strict safety and quality standards. Proven ability to work in fast-paced environments, follow procedures, and contribute to efficient production workflows. Strong mechanical aptitude, problem-solving skills, and ability to work independently or in a team setting. Seeking to apply hands-on expertise in manufacturing and production operations at Mondelēz International.
Developed skills in fast-paced, customer-focused environment, including effective communication and problem-solving abilities. Demonstrates adaptability and commitment to continuous improvement. Seeking to transition into new field where these transferable skills can contribute to team success.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Remote IT Support Assistant
Johnson University
Knoxville, TN
12.2024 - Current
- Provided technical assistance by troubleshooting and resolving hardware and software issues remotely
- Assisted with the configuration and maintenance of software applications, network systems, and hardware
- Documented and tracked service requests in the help desk system, ensuring timely follow-up and resolution
Customer Support Representative
Johnson University
08.2024 - 12.2024
- Assisted students, faculty, and staff with navigating university systems, course registration, and online platforms
- Managed help desk software to log and resolve inquiries efficiently
- Delivered exceptional customer service while ensuring timely and accurate issue resolution
Warehouse Associate
Amazon
02.2024 - 07.2024
- Operated warehouse equipment to move and manage inventory safely and efficiently
- Processed and fulfilled orders with accuracy, ensuring compliance with shipping deadlines
- Maintained a clean and organized workspace while adhering to strict safety and quality protocols
- Conducted routine quality inspections to verify product accuracy and prevent shipment errors
Waste Collection Assistant
Henrico County Waste Management
Richmond, VA
12.2022 - 01.2024
- Operated waste collection vehicles, conducting daily inspections to ensure optimal performance and compliance with safety standards
- Executed efficient and safe disposal of waste, including adherence to environmental regulations and recycling protocols
- Performed physical labor, including lifting and transporting heavy loads, while maintaining workplace safety
Education
Pursing Bachelor's Degree - Communication Studies
Johnson University Online Student
08.2023 - Current
High School Diploma -
Varina High School
Richmond, VASkills
- Machine Operation & Autonomous Maintenance
- Safety & Quality Assurance Compliance
- Troubleshooting & Problem-Solving
- Fast-Paced Production Environments
- Mechanical Aptitude & Equipment Handling
- Ability to Lift & Transport Heavy Loads (50 lbs)
- Team Collaboration & Independent Work
- Time Management & Adaptability
Timeline
Remote IT Support Assistant
Johnson University
12.2024 - Current
Customer Support Representative
Johnson University
08.2024 - 12.2024
Warehouse Associate
Amazon
02.2024 - 07.2024
Pursing Bachelor's Degree - Communication Studies
Johnson University Online Student
08.2023 - Current
Waste Collection Assistant
Henrico County Waste Management
12.2022 - 01.2024
High School Diploma -
Varina High School
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