JERRY BLUE
LORTON
Summary
Service Tech professional with over a decade of experience in optimizing processes to drive efficiency and growth. Demonstrates a strong ability to implement innovative solutions and data-driven strategies, enhancing customer satisfaction and achieving significant market share expansion. Passionate about fostering collaborative environments that boost team performance and contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Service Technician
Mavis / NTB
08.2024 - Current
- Assisted customers in understanding their vehicle''s maintenance requirements, promoting preventative care measures.
- Streamlined workflow processes by organizing tools and equipment for easy accessibility during repairs.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Aligned wheels and tires effectively ensuring smooth driving experience and enhanced road safety.
- Performed routine maintenance tasks such as oil changes, filter replacements, tire rotations, and brake inspections to ensure vehicle longevity.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Service Technician
CarPlus
06.2022 - 10.2024
- Drove sales growth through strategic customer engagement
- Consistently exceeded targets, contributing to company's market share expansion
- Developed innovative solutions for client needs
- Passionately represented CarPlus, fostering strong client relationships
- Implemented creative sales techniques, resulting in increased customer satisfaction and loyalty
- Analyzed market trends to identify sales opportunities
- Utilized data-driven approach to optimize sales strategies, leading to improved conversion rates and revenue growth
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained vehicle records by recording service and repairs.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
STORE REP
Metrie
08.2021 - 06.2022
PRODUCTION MANAGER
Mauser
05.2016 - 07.2021
- Led production team to enhance efficiency, achieving measurable improvements in output
- Implemented cost-saving measures, resulting in significant budget reductions
- Coordinated cross-departmental collaboration to streamline operations and boost productivity
- Analyzed production data to identify bottlenecks, resolving issues for smoother workflow
- Fostered a supportive environment, enhancing team performance and morale
- Cultivated a positive work environment, nurturing team growth and elevating performance through mentorship and recognition programs
MERCHANDISE PICK UP
Sears
01.2013 - 05.2016
- Streamlined merchandise pick-up process, reducing customer wait times and enhancing overall satisfaction
- Implemented efficient inventory tracking system
- Fostered strong teamwork in merchandise pick-up, ensuring smooth operations during peak hours
- Mentored new team members on best practices
- Maintained meticulous records of merchandise pick-ups, minimizing errors and improving accuracy
- Developed a checklist system for quality assurance
Education
HIGH SCHOOL DIPLOMA -
Franklin Park High School
Franklin Park, NJ06.2010
Skills
- Process Improvement
- Team Leadership
- Inventory Management
- Budget Management
- Customer Satisfaction
- Data Analysis
Timeline
Service Technician
Mavis / NTB
08.2024 - Current
Service Technician
CarPlus
06.2022 - 10.2024
STORE REP
Metrie
08.2021 - 06.2022
PRODUCTION MANAGER
Mauser
05.2016 - 07.2021
MERCHANDISE PICK UP
Sears
01.2013 - 05.2016
HIGH SCHOOL DIPLOMA -
Franklin Park High School
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