Jerry Gonzalez

Leesburg

Summary

Skilled in airfield operations with significant background managing day-to-day activities on runways, taxiways, and aircraft parking areas. Proven ability to implement safety protocols, ensuring compliance with federal aviation regulations. Demonstrated strengths include effective communication, coordination of airport maintenance tasks, and development of emergency response plans. Contributed to enhancing operational efficiency and safety standards in previous roles.

Overview

years of professional experience

Work History

Airport Operations Agent /Airport Ramp Agent

Unifi

05.2024 - Current

Used Software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Stacked unclaimed items onto baggage carts and into storage racks and shelves.
Provided announcements to passengers to explain baggage procedures.
Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Helped customers with special needs to board and disembark from aircraft.
Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
Handled aircraft loading and unloading activities, such as baggage handling, cargo transfers.
Inspected aircraft cabins for cleanliness prior to departure of flights.
Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
Moved baggage to load and unload aircraft.
Provided customer service to travelers by answering questions and addressing complaints.
Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
Greeted and welcomed passengers to the airport terminal.
Operated a variety of machinery and tools safely and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.

Security Officer

First Coast Security Services

02.2024 - 06.2024

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Porter

Smartcarte

01.2020 - 01.2023

Helped travelers loading and unloading luggage.
Walked and collected carts and filled up our machines with them.
Assisted Emarites Travelers with anything they needed.

Cart Pusher

Costco Wholesale Corp

01.2018 - 01.2020

Removed litter from parking lot, planters and cart storage areas.
Directed customers to appropriate areas in store to assist with locating products.
Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
Assisted customers in loading groceries into cars.

Education

Loudoun County High School

Leesburg, VA

06.2018

Skills

Strong decision-making
Efficient multitasking

Team player
Superior customer service

Languages

Spanish

English

Timeline