Summary
Overview
Work History
Education
Skills
Timeline
Generic

JerWanda Bagley

Keysville

Summary

Experienced with therapeutic interventions and client support. Utilizes evidence-based practices to address mental health challenges. Knowledge of crisis management and effective communication techniques.

Overview

9
9
years of professional experience

Work History

Mental Health Clinician

Nottoway Correctional Center
05.2023 - Current
  • Provide crisis intervention, screening, psychological report writing, psychoeducational services, individual and group therapy, treatment planning, and release planning under the supervision and direction of the Psychologist/Mental Health Clinician Senior.
  • Screens, tracks, and monitors inmates with mental health services needs in intake, general population, and Restorative Housing.
  • Conducted comprehensive assessments
  • Facilitated individual sessions, fostering supportive environments for emotional growth.
  • Collaborated with interdisciplinary teams to coordinate holistic care strategies for clients.
  • Involved in the development, implementation and monitoring of mental health services, policies and programs at the facility.

Casework Counselor

Nottoway Correctional Center
08.2021 - Current


  • Provides comprehensive case management services by ensuring all relevant classification paperwork is timely, accurate and complete.
  • Performing case management/counseling which includes classification and release planning.
  • Collaborated with multidisciplinary teams to create tailored treatment plans for inmates.
  • Act as a role model by providing guidance/direction for inmates in a correctional facility, which enhances facility security and promotes long-term pro-social behaviors

Program Support Technician

Nottoway Correctional Center
06.2021 - 08.2021
  • Provides administrative and programmatic support to the grievance and hearings department in support of the unit and agency mission.
  • Input, assign and log offender grievances.
  • File completed hearings.

Program Manager

Bridgeway Residential Services, LLC
11.2019 - 02.2021
  • Supervised daily operations, ensuring compliance with regulatory standards and organizational policies.
  • Developed individualized care plans, promoting residents' physical and emotional well-being.
  • Trained and mentored staff, fostering a collaborative and supportive team environment.
  • Conducted regular staff meetings to communicate updates, address concerns, and encourage teamwork.
  • Evaluated resident progress regularly, adjusting care strategies to meet changing needs effectively.
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.

Direct Support Professional

Bridgeway Residential Services, LLC
07.2019 - 10.2019
  • Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
  • Coordinated recreational activities that promoted social interaction and engagement among residents.
  • Assisted in medication management, maintaining accurate records and ensuring compliance with health regulations.
  • Monitored client progress, documenting changes to inform adjustments in care plans as needed.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Intern with the Victim/Witness Assistance Program

Wise County Commonwealth’s Attorney’s Office
01.2018 - 04.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Research convictions

Internship in Sociology

The Office of Compliance, Conduct & Inclusion
08.2017 - 12.2017
  • Assisted in developing compliance training materials to enhance awareness and understanding of policies
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.

Office Assistant

Meherrin Transportation, LLC
07.2016 - 01.2017
  • Managed scheduling and coordination of office activities to ensure smooth operations.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Managed communication between drivers and clients to ensure timely deliveries.
  • Coordinated scheduling and assigned routes, optimizing operational efficiency.

Education

Master of Social Work -

Fordham University
Bronx, NY
05-2023

Bachelor of Arts - Government

The University of Virginia’s College at Wise
Wise, VA
05.2018

Skills

  • Stress management strategies
  • Individual counseling
  • Suicide risk assessment
  • Clinical documentation
  • Motivational interviewing
  • Crisis management/intervention
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Mental health evaluations
  • Organizational skills
  • Adaptability and flexibility

Timeline

Mental Health Clinician

Nottoway Correctional Center
05.2023 - Current

Casework Counselor

Nottoway Correctional Center
08.2021 - Current

Program Support Technician

Nottoway Correctional Center
06.2021 - 08.2021

Program Manager

Bridgeway Residential Services, LLC
11.2019 - 02.2021

Direct Support Professional

Bridgeway Residential Services, LLC
07.2019 - 10.2019

Intern with the Victim/Witness Assistance Program

Wise County Commonwealth’s Attorney’s Office
01.2018 - 04.2018

Internship in Sociology

The Office of Compliance, Conduct & Inclusion
08.2017 - 12.2017

Office Assistant

Meherrin Transportation, LLC
07.2016 - 01.2017

Bachelor of Arts - Government

The University of Virginia’s College at Wise

Master of Social Work -

Fordham University

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JerWanda Bagley