Jesse Andrews
Virginia Beach
Summary
Dynamic Customer Service Manager with proven expertise at Culver's Restaurant in team leadership and employee training. Recognized for enhancing shift productivity and delivering exceptional customer service. Skilled in conflict resolution and cash handling, I effectively engage teams and elevate customer satisfaction, ensuring operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Culver's Restaurant
Kansas City
01.2019 - 02.2025
- Ensured team knew responsibilities each shift.
- Trained new team members in necessary positions.
- Oversaw shift productivity.
- Made necessary changes to each shift layout to ensure a successful shift for the entire team.
- Directed team members in daily tasks in need of completion and confirmed completion.
- Ensured morning shift duties were completed in an accurate and timely manner, including cash drawer counting, food preparation, machine set up, and cleaning, was done before store open time.
- Ensured closing shift cleaning, machine breakdown, and dishes were done and prepped for morning crew.
- Arranged team building exercises, activities, events, and parties for team to increase morale and productivity.
- Arranged events to engage customers.
- Ensured policies and job expectations were being upheld by team.
- Effectively worked and trained team on POS system.
- Handled cash drawers and payment.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided knowledgeable information to customers about products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Volunteer
Sporting KC
Kansas City
05.2018 - 08.2019
- Set up tables in between patrons to reduce wait times.
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
Volunteer
Worlds Of Fun And Oceans Of Fun
Kansas City
05.2018 - 07.2018
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided assistance to staff in the daily operations of the organization.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
F.L Schlagle High School
Kansas City, KS05-2021
Skills
- Customer service
- Team management
- Employee training
- Conflict resolution
- Event planning
- Cash handling
- Time management
- Issue resolution
- Team building and leadership
- Task delegation
- Multitasking Abilities
- Escalation handling
- Reliability
- Decision-making
- Communication skills
- Leadership skills
- Positive and friendly
- Delivers exceptional customer service
Languages
English
Full Professional
Affiliations
I am currently working on a novel in my free time. My goal is to have it completed by December of 2025.
References
References available upon request.
Timeline
Customer Service Manager
Culver's Restaurant
01.2019 - 02.2025
Volunteer
Sporting KC
05.2018 - 08.2019
Volunteer
Worlds Of Fun And Oceans Of Fun
05.2018 - 07.2018
High School Diploma -
F.L Schlagle High School