Jessica Alvarado De La Torre
Galax,VA
Summary
Dynamic customer service professional with extensive experience at the National Center For Competency Testing. Proven problem-solver skilled in data entry and complaint resolution, consistently enhancing client satisfaction. Adept at managing high call volumes while maintaining professionalism, ensuring efficient communication, and processing payments discreetly. Bilingual in Spanish, fostering inclusive client interactions. Fast learner and quick worker. I can work in a fast-paced environment with teammates or individual.
Overview
6
6
years of professional experience
Work History
Call Center Representative
National Center For Competency Testing
09.2018 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled payments over the phone in a discreetly manner.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Client Eligibility Specialist
National Center For Competency Testing
09.2018 - 12.2024
- Reviewed applications and documents for qualification and legitimacy.
- Entered applicant data into the system after thorough verification.
- Would verify employment with employers if needed.
- Would contact costumers, schools and employers by phone call, email or fax.
- Would assist with manager’s duties when needed.
Cashier
Taqueria La Nueva
03.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained restaurant clean during and after hours.
- Restocked inventory.
- Cooked and prepared food when teammates needed help.
- Covered bar tender shifts when needed.
Education
Bluevalley Northwest Highschool
Overland Park, KS05.2016
Skills
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Call control
- Complaint resolution
- Appointment scheduling
- Payment processing
- Account updating
- Technical support
- Database research
- Cash handling
- Logging call information
- Fluent in Spanish
- System documentation
- Microsoft office
- Customer data confidentiality
- Cleaning and sanitizing
- Time management
- Attention to detail
- Quick-learning
- Team collaboration
- Food handling
- Stock management
- Multitasking Abilities
- Creativity
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Taqueria La Nueva
03.2022 - 11.2023
Call Center Representative
National Center For Competency Testing
09.2018 - 12.2024
Client Eligibility Specialist
National Center For Competency Testing
09.2018 - 12.2024
Bluevalley Northwest Highschool
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