Jessica Caithness
LYNCHBURG
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Salesperson
Schewels Home Furniture
Lynchburg, VA
07.2022 - Current
- Built product knowledge to guide customers through furniture, bedding, and home decor selections.
- Closed a sale by matching customer needs with financing options and merchandise features.
- Advised customers on care, materials, and customization options across furniture collections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Sales Associate
Walgreens
Lynchburg, VA
01.2012 - 07.2022
- Operated point-of-sale system to process purchases, returns, and payment transactions accurately
- Assisted customers with product selection, locating items, and answering basic store inquiries
- Stocked shelves, rotated merchandise, and maintained organized displays to support store presentation
- Replenished inventory from backroom locations while following merchandising and planogram standards
- Maintained clean sales floor, front-end areas, and checkout stations to support safety and readiness
- Supported inventory counts, price changes, and tag updates to preserve merchandise accuracy
Education
High School Diploma -
Liberty Christian Academy
Lynchburg, VASkills
- Customer service
- Client support
- Sales techniques
- Customer relationship building
- Relationship building
Timeline
Salesperson
Schewels Home Furniture
07.2022 - Current
Sales Associate
Walgreens
01.2012 - 07.2022
High School Diploma -
Liberty Christian Academy