Jessica Cantrell
Wytheville
Summary
Resourceful and detail-oriented administrative professional with more than eight years of experience supporting executives and office teams in fast-paced environments. Skilled in calendar management, document preparation, customer service, and coordinating daily operations with efficiency and professionalism. Known for excellent organizational skills, strong communication abilities, and a commitment to maintaining confidentiality and streamlining office workflows.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technician
Envision Eye Care
02.2024 - Current
- Enter, update, and organize medical data using electronic health record systems.
- Assist optometrists during examinations, ensuring efficiency and accuracy.
- Administer ocular tests and measurements to support patient evaluations.
Front End Manager
K-VA-T Food City
10.2022 - 02.2024
- Led front-end operations, ensuring optimal customer experience and efficient workflow.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Managed daily cash handling procedures, including balancing tills and preparing bank deposits with high accuracy.
Teacher
Grace Christian Academy
10.2020 - 08.2022
- Developed engaging lesson plans that aligned with curriculum standards and student needs.
- Implemented innovative teaching strategies to enhance student engagement and comprehension.
- Assessed student performance through various evaluation methods to identify learning gaps.
Co-Director
Cove Road Learning Center
08.2020 - 05.2021
- Collaborated with staff to create a nurturing environment fostering academic and personal growth.
- Managed daily operations, ensuring adherence to regulatory standards and quality assurance protocols.
- Conducted staff training sessions, promoting best practices and continuous professional development.
Receptionist/Administrative Assistant
Allstate Insurance
11.2016 - 04.2020
- Managed multi-line phone system, directing calls efficiently to appropriate associates.
- Maintained organized filing systems for client records, enhancing data retrieval speed and accuracy, including the utilization of various office equipment such as scanner, copier, fax machine, and printer.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Bachelor's - Education
Liberty University
Lynchburg, VA12-2025
Associate - Science
Wytheville Community College
Wytheville, VA05.2019
Advanced High School Diploma -
George Wythe High School
Wytheville, VA05.2019
Skills
- Organization and Time Management
- Verbal & Written Communication
- Calendar & Schedule Management
- Document Preparation & Editing
- Filing & Records Management
- Office Equipment Operation (fax, copier, scanner)
- Microsoft Office Suite
- Email & Correspondence Handling
- Professionalism & Confidentiality
- Problem Solving
- Initiative & Self-Motivation
Timeline
Ophthalmic Technician
Envision Eye Care
02.2024 - Current
Front End Manager
K-VA-T Food City
10.2022 - 02.2024
Teacher
Grace Christian Academy
10.2020 - 08.2022
Co-Director
Cove Road Learning Center
08.2020 - 05.2021
Receptionist/Administrative Assistant
Allstate Insurance
11.2016 - 04.2020
Associate - Science
Wytheville Community College
Bachelor's - Education
Liberty University
Advanced High School Diploma -
George Wythe High School
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