Jessica Crawford
Chesapeake
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
8
8
years of professional experience
Work History
Pet Care Specialist
Petsmart
08.2020 - Current
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Documented pet care activities, immunizations and treatments delivered.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Sales associate
DSW inc.
07.2018 - 01.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales associate
Rue 21
04.2017 - 09.2018
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
MBA - Data Analytics
Longwood University
Farmville, VA10-2025
Bachelor of Science in Business Administration - Business Analytics
Old Dominion University
05.2024
Skills
- Excel
- Tableau
- SAS Enterprise
- Typing Proficiency
- Proficient in Microsoft Word
- Data analysis
- Statistical modeling
- Business intelligence
- Effective communication
- Problem solving
- Inventory management
- Reporting skills
- Operational efficiency
Timeline
Pet Care Specialist
Petsmart
08.2020 - Current
Sales associate
DSW inc.
07.2018 - 01.2021
Sales associate
Rue 21
04.2017 - 09.2018
MBA - Data Analytics
Longwood University
Bachelor of Science in Business Administration - Business Analytics
Old Dominion University
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