Jessica Dann
Tappahannock
Summary
Dynamic and detail-oriented professional with a proven track record at Cold Harbor Family Medicine, excelling in patient relations and office administration. Recognized for enhancing clinic efficiency through meticulous documentation and exceptional organizational skills. Committed to delivering compassionate care while maintaining HIPAA compliance and fostering effective communication among healthcare teams.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Certified Medical Assistant
Cold Harbor Family Medicine
08.2019 - Current
- Greet incoming visitors and patients professionally and provide friendly, knowledgeable assistance.
- Confirm appointments, communicate with patients and update patient records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give patients positive first impressions.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Correspond with patients through email, telephone, or postal mail.
- Provide compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conduct preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Unit Secretary
Riverside Health & Rehabilitation Center
06.2016 - 08.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Education
Associate of Applied Science - Business Management
Rappahannock Community College
Warsaw05-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Office administration
- Professional demeanor
- Documentation and reporting
- Typing speed
Certification
- Certified Medical Assistant
Timeline
Receptionist/Certified Medical Assistant
Cold Harbor Family Medicine
08.2019 - Current
Unit Secretary
Riverside Health & Rehabilitation Center
06.2016 - 08.2019
Associate of Applied Science - Business Management
Rappahannock Community College
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