Jessica Eastman
7090 Oakfrork Loop
Summary
Healthcare professional with 21 years of strong background in providing administrative support in medical and dental environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication. Proactive and goal -oriented with excellent time management and problem solving skills, with the capacity to learn and apply new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs
11.2023 - 03.2025
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Oriented and trained new staff on proper procedures and policies.
- Interviewed patients to verify and update clinical and demographic records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Access Assistant/ Medical Support Assistant
Madigan Army Medical Center
02.2022 - 04.2023
- Proficiently creates and modifies clinics' templates used for scheduling. Loads clinics' monthly schedules, making any necessary adjustments. Meets with clinics to discuss best schedule utilization. Reviews clinics templates to ensure proper slot resourcing. Performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients. Coordinates clinics' cancellations with the militaries' central scheduling branch (PSMAC). Maintains appointment schedules for one or more outpatient clinics. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Receives phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired for established clinic processes. Independently managing position responsibilities with little supervision as well as setting priorities and deadlines adjusting the flow and sequencing of the work to meet team needs. Developing and maintaining effective working relationships with a clinical and administrative staff in determining priorities of activities in support of direct patient care. Serves as training official for Medical Support Assistant Front Desk Workflow training during monthly Medical Support Assistant University (MSA University) for new and current front office Dental/ Medical Support Assistants.
- Supervisor: Gregory Luther (253) 968-3056
- Okay to contact this Supervisor: Yes
Dental Assistant/ Medical Support Assistant
United States Army Dental Activity
09.2020 - 02.2022
- Coordinated multidisciplinary team meetings to streamline patient treatment plans, improving communication and treatment outcomes.
- Implemented patient tracking system to monitor treatment progress, facilitating timely adjustments to care plans.
- Developed partnerships with local healthcare providers to ensure continuum of care for patients, enhancing community health integration.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Exposed, developed and mounted dental x-rays.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant /Clinical Coordinator
United States Army Dental Activity
04.2012 - 03.2020
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Monitored patient comfort and safety during dental procedures.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Participated in community outreach programs, educating public on importance of dental health.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Front office/ Back office Dental Assistant
Ocean Dental
02.2010 - 04.2012
- Demonstrated flexibility in adjusting tasks based on changing priorities within the dental practice.
- Supported dentist in achieving accurate diagnoses through proficiently taking digital X-rays and processing images as required.
- Aided in optimizing appointment schedules by coordinating with other team members, minimizing wait times for patients while maximizing productivity for the practice.
- Reduced appointment cancellations by following up with patients for timely reminders, contributing to better time management within the clinic.
- Contributed to increased dental practice revenue by effectively managing patient records and scheduling appointments.
- Streamlined dental procedures by setting up instruments and equipment for various treatments, ensuring smooth workflow.
- Contributed to a welcoming atmosphere for patients and their families by keeping reception areas clean, organized, and well-stocked with necessary supplies.
- Assisted with inventory management, ordering supplies when necessary to maintain optimal stock levels for seamless operation of the dental practice.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Improved patient education by creating and distributing informative materials about dental health, treatments, and aftercare instructions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in maintaining accurate financial records by processing patient payments and insurance claims, contributing to the overall efficiency of the dental office.
- Ensured patient privacy was maintained at all times through diligent handling of sensitive personal information according to HIPAA regulations.
- Participated in regular staff meetings and training sessions to stay current on industry best practices, ensuring continuous growth as a Back Office Dental Assistant.
- Enhanced teamwork among dental office staff through effective communication, contributing to a positive work environment that delivered high-quality care for patients.
- Collaborated with front office staff to ensure seamless communication between departments, resulting in improved overall efficiency of the clinic.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
High School or equivalent -
Clint High School
El Paso, TXTechnical or Occupational Certificate - Dental Assistant
Career Centers of Texas
El Paso, TX11.2001
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Professionalism and ethics
- Appointment scheduling expertise
- Continuous learning mindset
- Recordkeeping skills
- Patient care coordination
- Electronic health records management
- Strong communication
- Patient-focused care
- Compassionate
- Data entry
- Patient flow management
- Conflict resolution
- Adaptable
- Sterilization techniques
- Reliable team player
- Customer service
- Patient scheduling abilities
Certification
- License - Active Registered Dental Assistant TX license
- Certificate - Radiology from Dental Assisting National Board, Inc.
- Certificate - CPR and AED American Heart Association
- Certificate- Coronal Polishing Certificate
- Certificate- Conscious Sedation Certificate
Language skills
Language Spoken/Read Written
English Advanced Advanced
Spanish Advanced Advanced
Timeline
Advanced Medical Support Assistant
Veterans Affairs
11.2023 - 03.2025
Access Assistant/ Medical Support Assistant
Madigan Army Medical Center
02.2022 - 04.2023
Dental Assistant/ Medical Support Assistant
United States Army Dental Activity
09.2020 - 02.2022
Dental Assistant /Clinical Coordinator
United States Army Dental Activity
04.2012 - 03.2020
Front office/ Back office Dental Assistant
Ocean Dental
02.2010 - 04.2012
High School or equivalent -
Clint High School
Technical or Occupational Certificate - Dental Assistant
Career Centers of Texas
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