Jessica Fines
Vinton
Summary
Detail-oriented quality control technician offering several years monitoring production to consistently produce safe and appealing products. Excellent knowledge of quality standards and good manufacturing practices (gmp). Work exceptionally well in deadline-driven environment through prioritization and self-management.
Overview
8
8
years of professional experience
Work History
Quality Technician
Marvin Windows And Doors, Inc.
Roanoke
07.2022 - 03.2025
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Provided technical support to other departments regarding product quality issues.
- Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
- Monitored production processes to ensure compliance with quality standards.
- Performed visual and dimensional inspections on manufactured parts.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Examined samples of raw materials before use in production.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Trained employees in proper equipment use and product testing procedures.
- Provided quality support to ensure that products met quality standards and customer requirements.
Ink Technician
ProAmpac
Rocky Mount
06.2020 - 07.2022
- Developed new inks or modified existing inks to meet customer needs and industry standards.
- Mixes pigments according to standard formulas or customizes colors according to customer requests.
- Used hand tools to make small repairs and regularly clean printing presses.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Trained new employees on processes related to ink formulation and print production operations.
- Cleaned, maintained, and operated printing equipment in accordance with manufacturer's specifications.
- Kept accurate records of batch numbers along with associated product information.
- Conducted regular inspections of all printing presses for proper functioning and quality control purposes.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Determined the best methods for mixing ink batches based on type of substrate being printed.
Quality
Ply Gem
Rocky Mount
08.2019 - 06.2020
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Marked materials with grade or acceptance status.
- Recommended improvement measures to production process to meet quality control standards.
- Tested finished goods prior to shipment according to established protocols.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Notified supervisors or other relevant personnel of test or production issues.
Returns Clerk
Revlon
Roanoke
10.2016 - 09.2019
- Attached identifying tags to track returned items and put back into stock.
- Provided technical advice on how best to handle certain types of product returns where necessary.
- Adhered to all safety protocols while handling merchandise returns.
- Leveraged equipment to unload, move and store returned items in designated areas.
- Performed regular audits of the warehouse stockroom in order to identify any issues related to product returns.
- Leveraged computer, RF and powered equipment to put away and pull orders.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Received, inspected and processed returned.
- Inspected returned items to identify damage or defects, documenting information in database.
- Attached identifying tags to track returned items and put back into re-saleable stock.
Education
High School Diploma -
Patrick Henry High School
Roanoke, Virginia05-2000
Skills
- Internal auditing
- Visual inspection
- Quality control
- Production monitoring
- Employee training
- Technical support
- Compliance standards
- Problem solving
- Effective communication
- Attention to detail
- Measurement standards
- Materials handling
- Interpersonal skills
- Multitasking
- Workplace safety
Timeline
Quality Technician
Marvin Windows And Doors, Inc.
07.2022 - 03.2025
Ink Technician
ProAmpac
06.2020 - 07.2022
Quality
Ply Gem
08.2019 - 06.2020
Returns Clerk
Revlon
10.2016 - 09.2019
High School Diploma -
Patrick Henry High School