Jessica Fortner
Spring Grove
Summary
Motivated and compassionate Medical Assistant graduate with an Associate of Science degree seeking an entry-level position in a healthcare setting. Eager to apply clinical and administrative skills while providing high-quality patient care. Committed to supporting healthcare teams and creating a positive experience for patients.
Overview
8
8
years of professional experience
Work History
Waitress/Assistant Restaurant Manager
Paul's Deli
Williamsburg, VA
10.2022 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall operational efficiency.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Provided exceptional customer service in high-volume dining environment.
Deck Electrician
Huntington Ingalls Industries-Newport News Shipbuilding
Newport, VA
08.2018 - 06.2022
- Installed and repaired wiring, fixtures, and equipment for all electrical services aboard ships and in shipyard facilities.
- Lugged terminations on generators, switchboards, transformers and various shipboard equipment
- Connected wires to circuit breakers, transformers, and power distribution panels per specifications
- Threaded wire through conduit to terminals such as connection boxes, circuit breakers, voltage regulators and switch panels.
- Quickly learned new skills and applied them to daily tasks improving efficiency and productivity
- Installed wire conduit, couplings, and relay boxes along with modifying existing electrical lines and circuits and associated fixtures
- Stripped insulation from wire ends and soldered ends to terminals using stripping pliers and soldering iron.
- Tested electrical characteristics such as voltage, resistance in circuits using voltmeters, ohmmeters and other testing equipment.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements
- Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Home School
Wakefield, VA06-2016
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL06-2027
Skills
- Leadership
- Fast pase learning
- Memory retention
- Active listening
- Time management
- Schematic diagram reading
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
Timeline
Waitress/Assistant Restaurant Manager
Paul's Deli
10.2022 - Current
Deck Electrician
Huntington Ingalls Industries-Newport News Shipbuilding
08.2018 - 06.2022
High School Diploma -
Home School
Associate of Science - Medical Assisting
Keiser University