JESSICA FUQUA
Virginia Beach
Summary
Highly motivated individual with a passion for customer service. I'm seeking a role to utilize my strong communication skills and problem solving abilities. To provide excellent support and build customer relationships
Overview
11
11
years of professional experience
Work History
Checkout Service Associate
Walmart
02.2021 - 01.2025
- Provide excellent customer service, answering questions and resolving issues at the service counter in a professional and courteous manner
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Mentor newly hired Checkout Service Associates
- Provide assistance and support to various departments
Shift Manager
Bruegger's Bagels
06.2018 - 07.2020
- Directly manage and oversee employees to endure they perform their duties correctly and meet expectations
- identify and address any issues that arise including, customer complaints, operational problems and staff conflict
- Oversee cash transactions, ensuring accurate cash management and balancing registers
- Manage open and closing routines including cash drops and ensuring proper cleaning procedures are followed
Checkout Service Associate
Walmart
04.2014 - 06.2018
- Provide excellent customer service, answering questions and resolving issues at the service counter in a professional and courteous manner
- Operate cash registers and process transactions accurately and efficiently
- Mentor newly hired Checkout Associates
- Provide assistance and support to various departments
Education
General Educational Development Diploma -
Virginia Beach Adult Learning Center
Virginia Beach01-2013
Skills
- Leadership
- Problem solving
- Communication
- Adaptability
- Returns and exchanges
- Handling complaints
- Payment processing
- Excellent customer service
Timeline
Checkout Service Associate
Walmart
02.2021 - 01.2025
Shift Manager
Bruegger's Bagels
06.2018 - 07.2020
Checkout Service Associate
Walmart
04.2014 - 06.2018
General Educational Development Diploma -
Virginia Beach Adult Learning Center
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