Jessica Gainey
Colonial Heights
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
17
17
years of professional experience
Work History
Deli/Bakery Clerk
Foodlion Grocery Store
Colonial Heights
11.2025 - Current
- Assisted customers with product selection and bakery inquiries.
- Provided excellent customer service to foster satisfaction and loyalty.
- Handled customer transactions and processed payments efficiently.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Stocked shelves with baked items and monitored inventory levels.
- Prepared baked goods and ensured freshness throughout the day.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Collaborated with team members to meet daily production goals.
- Listened to guests to understand needs and help each person select optimal products and services.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Followed safety and sanitation guidelines during food preparation.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Received incoming shipments of ingredients and supplies for baking operations.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Maintained cleanliness and organization of bakery display areas.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
Shift Supervisor
Marcos's Pizza
Chesterfield
06.2024 - 11.2025
- Supervised team during busy shifts to ensure efficient service delivery.
- Trained new staff on food preparation and customer service standards.
- Handled customer complaints and resolved issues promptly and professionally.
- Ensured compliance with health and safety regulations in food handling practices.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Taught staff upselling techniques to meet revenue targets.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Cleaning Technician
White Dove Cleaning Service
Chesterfield
01.2010 - 01.2022
- Maintained cleanliness in residential and commercial spaces per client specifications.
- Utilized various cleaning equipment and supplies to ensure thorough sanitation.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Disinfected door handles, telephones and other frequently touched surfaces.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Performed deep cleaning tasks periodically such as waxing floors or shampooing carpets.
- Collaborated with team members to efficiently execute cleaning schedules and tasks.
- Checked inventory of cleaning supplies weekly and ordered replacements when necessary.
- Maintained a clean and safe working environment for staff members.
- Adhered to health codes regarding sanitation standards.
Education
Matoaca High School
Chesterfield, VASkills
- Bakery production
- Food preparation
- Food safety compliance
- Inventory management
- Inventory control
- Stock rotation
- Product rotation
- Shelf life monitoring
- Stock replenishment
- Labeling accuracy
- Point of sale operation
- Cash handling
- Customer transactions
- Financial transactions
- Customer satisfaction
- Cross-selling techniques
- Product merchandising
- Stocking and shelving
- Team collaboration
- Training others
- Work prioritization
- Attention to detail
- Customer relationship management
References
References available upon request.
Timeline
Deli/Bakery Clerk
Foodlion Grocery Store
11.2025 - Current
Shift Supervisor
Marcos's Pizza
06.2024 - 11.2025
Cleaning Technician
White Dove Cleaning Service
01.2010 - 01.2022
Matoaca High School